Comcast needs true focus on customer service both internal and external
Pros
Most technicians that work at Comcast are great people. They work hard for their job and the work can be fulfilling.
Cons
Hard working tech are not well paid, the old techs make a decent wage but any new techs are expected to learn all the products and might get bumped from their $14.65 starting wage to a whopping 15-16 dollars and are required to do it all. There is not enough time on the jobs to take care for the customers the right way, but Comcast totes their customer service is great and they are working on it. The experience is not always the best fro the techs or the customers. Training was tanking when I was there and it was always a fight to get tech trained properly with the right amount of time, it became about the bottom line and money.
