Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 53% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 21 reviews)); "Like family benefits are good" ((in 18 reviews)); "Great people to work with" ((in 14 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 13 reviews)); "Some coworkers were great and supportive" ((in 11 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 16 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 10 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 7 reviews)); "Long hours, but if you can work around them then it’s do" ((in 7 reviews)); "If you are in a big store you will get a great bonus." ((in 6 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

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Community Choice Financial

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

3.9

Compensation and benefits

3.8

Culture & values

3.8

Senior management

3.7

Work/Life balance

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

350 reviews

1.0

Nov 5, 2025

Hanson’s House of Horror

Regional manager

Recommend

CEO approval

Business Outlook

Pros

Longstanding relationships with staff and peers, ability to serve customers and make a difference

Cons

A well run company would have shed the current field and operations execs a long time ago- might have been fine operators when CCF was a mom and pop operation, but at a business this size, you need innovative forward looking leadership, not nearly out to pasture folks stuck in their ways, resistant to change for the better and/or have too much ego to adopt better run practices from acquired companies. It’s been a recipe for disaster. The fault ultimately lies on the shoulders of the CEO, who is MIA and does not have the skillset needed to perform his role. There is a vacuum of leadership as a result, which has led to chaos. Complete disjunction between field and corporate. No one is in charge of the whole operation because the CEO doesn’t perform his role. Never been at a company with so little communication or involvement by the person in charge.

Community Choice Financial Response

5mo

We appreciate your feedback, thank you so much for leaving a review. It is important for us to recognize constructive criticism; we will be sure to review your suggestions with our management team.

5.0

Nov 4, 2025

Growth from within

General manager

Recommend

CEO approval

Business Outlook

Pros

All any company can do is give you an opportunity. I startedas a customer service rep and I’ve worked my way up. Yes, there are challenging times but the financial rewards and being able to determine my own future and income, is what drives me every single day.

Cons

You have to work some nights and some weekends, but it’s way better than traditional retail.

Community Choice Financial Response

5mo

Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to continue to improve.

1.0

Nov 3, 2025

Upper management

G m

Recommend

CEO approval

Business Outlook

Pros

Our customers. I love people and being able to help them.

Cons

Low pay , hours of operation, hardly ever does anyone come in after 5:00PM. No work life balance. Every manager gets paid the same . New hires and employees that have worked here for 16 years.

Viewing 88 - 90 of 350 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Assistant Store Manager

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Community Choice Financial

Community Choice Financial reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hanson’s House of Horror

Growth from within

Upper management

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