Leadership is missing. Company needs new direction.
Pros
Good vendor relationships. Good network of partners and resellers. The products are average, so don't aspect anything bleeding edge. The company spends a lot of time catching up with other software companies in the same market.
Cons
Senior leadership spent a lot time over the last few years building a new building and lawsuits, and not focused on the business. Because of a lot of turnover in the past two years not a lot of senior technical people are left to mentor new employees. Do have an nepotism issues that needs to be addressed by a "new" management teams. The senior leadership needs to replaced. They have had too many years in their jobs doing the same old thing. They need new leadership to create new ideas and direction. The services teams have little to no leadership which causes a lot of pain for customer. Cost of Professional and Support Services are very high and quality is low. The Engineers have very little training. Average products. Requires a lot of ongoing patching to fix problems. Customers spend a lot time on support calls and applying updates.