Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"Flexible because it is Work From Home" ((in 12 reviews)); "The culture is great as a whole." ((in 7 reviews)); "Great people to work with, Super helpful leadership, People helped each other and was a real team environment." ((in 7 reviews)); "Having a flexible hours and the ability to work from home is a big plus for me." ((in 5 reviews)); "Good work/life balance" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

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Compass Experience Labs

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(26 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Mar 27, 2026

Customer Service

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Permanent WFH - On-time salary - My TL from our account provides good support

Cons

- Minimal wage increase - No free dependent on your HMO

2.0

Jan 8, 2026

Thumbs Down

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

On time salary disbursement, seldom delayed. Yearly employee treats (chocolates, T-shirt, mugs etc.)

Cons

Employment security, they can circumvent scenarios and process to romove you from employment. Even if your tenure is long and your performance is good, you can be removed from employment even without due process. No real employee appreciation for offshore employees. Salary increase is super very minimal. No official medical insurance whatsoever.

4.0

May 27, 2025

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours Good People Overall

Cons

Bad pay, not industry standard at all Poor Communication between higher up management and lower level employees

Viewing 1 - 3 of 26 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Remote

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Workforce Management Capacity Planner - PH

United States

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Healthcare Operations Manager

United States

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Account Executive Associate

United States

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Head of Business Development

United States

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Ratings by category

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Reviews about "Compensation"

Customer Service

Thumbs Down

Decent

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