Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"Flexible because it is Work From Home" ((in 12 reviews)); "The culture is great as a whole." ((in 7 reviews)); "Great people to work with, Super helpful leadership, People helped each other and was a real team environment." ((in 7 reviews)); "Having a flexible hours and the ability to work from home is a big plus for me." ((in 5 reviews)); "Good work/life balance" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

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Compass Experience Labs

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(26 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

Reviews about "Compensation"

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5.0

Apr 10, 2025

Good place WAH place

Customer service associate (csa) ii

Recommend

CEO approval

Business Outlook

Pros

Working from home Team Lead support Always know your stats because TL coaching sessions You get annual review with pay increase if you work hard and do good work.

Cons

I would like a location where we can go into the office. Sometimes I have power outage, so I can't work. Not my fault but still that becomes an unpaid day.

2.0

Apr 6, 2025

Working with compass.

It support specialist

Recommend

CEO approval

Business Outlook

Pros

Goodpay,early salary release. Cannot think of any other good things.

Cons

Toxic account. Toxic local management,no job security, typical bpo set up.

5.0

Mar 4, 2025

Great Culture, Great Compensation!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Compass Experience Labs is an amazing place to work! The culture is supportive and collaborative, the compensation is competitive, and the fully remote setup offers great work-life balance.

Cons

At the moment, I don’t see any major cons, but like any company, there’s always room for continuous improvement. Overall, it’s been a fantastic place to work!

Viewing 4 - 6 of 26 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Remote

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Healthcare Operations Manager

United States

View job

Account Executive Associate

United States

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Workforce Management Capacity Planner - PH

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Compass Experience Labs reviews

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Good place WAH place

Working with compass.

Great Culture, Great Compensation!

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