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Compassion International

Engaged Employer

Compassion International reviews

4.3

86% would recommend to a friend

(423 total reviews)
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Jimmy Mellado

89% approve of CEO

70% positive business outlook

Compassion International has an employee rating of 4.3 out of 5 stars, based on 423 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Compassion International employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

423 reviews
4.0
May 20, 2015
Recommend
CEO approval
Business Outlook

Pros

The program is very effective at poverty alleviation, and that means a lot. Financial stewardship is taken seriously. The new President has only been there for about 18 months, and it seems like he still has a lot of plans to improve things. Growth remains strong, and the benefits are great, especially for a nonprofit organization. This makes up some for the below market salaries. How much money do you really need? The main U.S. Headquarters is in Colorado Springs, which is fantastic. There are good things about the culture, but there is a lot of petty dysfunction as well. I do really like working here, but there are some real issues. Maybe not make or break problems, but enough to to keep me busy.

Cons

Senior management can be so out of your and insulated from reality. A lot of senior VPs have left with the transition to a new president, but they really should get rid of a few more, especially the one in charge of GSS. He's terrible in more ways than one. The new CEO came in a made some excellent changes at the executive level and did some great reorganization. But so far, the single line authority, accountability transformation has not filtered to my level of the company. I hope it will, but a lot of these executives just don't get it. I'm optimistic that some of these problems will be resolved eventually. HR is a mess. I work with them a lot, and while some of the incompetent people have been fired, not all of them have. Recruiting is great, but the others operate in cover thy butt mode too much to be of any help. Their favorite topic is how terrible millennials are. Outside of the global program I see lots of dysfunctional and very outdated management practices. Most of the senior managers don't know how to be vulnerable or approachable enough to hear what their staff really thinks. There are a lot of people who have gotten so used to being right they can't tell when they have drifted out of their expertise. Conflict is avoided. Accountability tends to be very rare and then when it happens it will be extreme. A lot of senior people got their jobs here before Compassion started growing a lot and would probably never have gotten them now. Meh. Real talk: I don't know if I would recommend this place to millennials. Or to liberal people. It is pretty stuck in the mud conservative most of the time.

2.0
Aug 20, 2013
Recommend
CEO approval
Business Outlook

Pros

The mission of Compassion is wonderful and fulfilling. God continues to bless the organization and the children it serves.

Cons

Compassion has become arrogant. Employees are leaving, or wanting to leave, due to the unhealthy culture created by ineffective leadership. The organization does not seem to notice or care about the exodus of good employees. Compassion has received the Gallup award two years in a row for best places to work, however, one on one conversations with employees reveals a different sentiment. Employees are dissatisfied, confused, fearful, and frustrated.

3.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Generally well-meaning people; great overall comp package for a nonprofit; terrific legacy and mission and stable revenue base with that. The work in the field on the program side is enough to bring you to tears. It's very special.

Cons

On the revenue-generating side, management doesn't know where to go from here, and hasn't for many years, as evidenced by re-orgs every single year. Constant re-orgs mean they either don't know how to set a strategy OR don't know how to execute it. This has led to, literally, millions of dollars wasted with unnecessary software, severance packages, travel due to an inability to operate in an async environment, launched and shuttered programs and teams, different revenue lines not collaborating with each other, etc. There is ongoing, frequent reassurance from HR "we're working on it" and after THIS re-org/strategic shift, "things will be different". But it never is, and we re-org again, with a lack of accountability and introspection among the leaders who continue to shake things up. It is the textbook definition of insanity, and it makes me sad to think about how many more children we could serve if we could get this right.

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Compassion International Response
2y
Thank you for your feedback. We always appreciate hearing all perspectives. The dynamic nature of our sector requires us to adapt and evolve continuously to meet new demands and opportunities. Organizational changes, while disruptive, are sometimes necessary to align our resources and strategies with our long-term goals. We understand that this can create frustration and may sometimes appear as a lack of direction. However, these changes are implemented out of a desire to be good stewards, with the intention of driving growth and improving our efficiency. Compassion has more than doubled over the last ten years, and with each year we have seen record support from our donors large and small. This past year we experienced double-digit growth for the first time in eleven years, on a budget that was twice as large as the last time we experienced similar growth. Over this time, Compassion implemented a global transnational structure which is common among multinational global organizations. That new organization has proven to be effective, allowing us to globally centralize and upgrade certain critical functions such as IT, Finance, Legal, Security and HR—enhancing and adding many new capabilities to sustain our growth with excellence over the coming decade and beyond. After identifying overlap, consolidation of the Global and USA marketing teams occurred last spring. This did result in a staff reduction. As in any situation when this kind of an extremely difficult decision is made within Compassion, we provide very generous severance packages, outplacement and support services to care for each impacted employee. We believe we are in a strong position to continue thriving in an environment we assume will only become more unpredictable, chaotic and unforgiving moving forward. We also have great confidence in the handful of carefully selected strategies to move Compassion toward realizing its multi-year intent to “scale the ministry to advance life outcomes with more children and youth more quickly.” We appreciate every team member’s contribution helping us move in that direction including yours.
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