Is CompuCom a good company to work for as a Field Service?

Field Service professionals working at CompuCom have rated their employer with 3.3 out of 5 stars in 140 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Service Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service interview questions at CompuCom .

Does CompuCom pay Field Service employees well?

Field Service professionals rate their compensation and benefits at CompuCom with 2.3 out of 5 stars based on 140 anonymously submitted employee reviews. This is 19.6% worse than the company average rating for salary and benefits. Find out more about Field Service salaries at CompuCom.

How happy are Field Service professionals working at CompuCom?

69% of Field Service employees at CompuCom would recommend their employer to a friend. This rating has increased by 47% in the past 12 months. Field Service professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.4 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 157 reviews)); "The people at CompuCom are great and make it what it is." ((in 135 reviews)); "It had decent work from home even before a lot of companies didn't practice it." ((in 74 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 62 reviews)); "Teams and people are great and enjoyable to work with" ((in 50 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 260 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 218 reviews)); "No Raises after 10 years of Employment" ((in 108 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 100 reviews)); "salary is low and so many calls" ((in 81 reviews))

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CompuCom

CompuCom Field Service reviews

3.3

69% would recommend to a friend

(140 total reviews)

Mick Slattery

47% approve of CEO

35% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Culture & values

3.3

Work/Life balance

3.0

Senior management

2.9

Career opportunities

2.3

Compensation and benefits

Field Service employees have rated CompuCom with 3.3 out of 5 stars, based on 140 company reviews on Glassdoor. This indicates that most Field Service professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

140 reviews

4.0

Jul 26, 2017

Field Services

Field service manager

Recommend

CEO approval

Business Outlook

Pros

The diversity of Clients with different challenges from easy to complicated. Constantly gaining new client base for a changing and interesting environment.

Cons

Current ticketing system does not balance workloads. Logistics is very poor for getting parts to the techs, causing SLA failure and putting stress on the customer facing technicans. Project Management is of poor quality for some accounts, techs sometimes have to do their legwork.

2.0

May 29, 2017

11 years and nothing to show for it.Started off as desktop support at 21.00/hr. Finished with retail pos at 17.50/hr.

Field service technician

Recommend

CEO approval

Business Outlook

Pros

I had 5 weeks vacation. Somewhat flexible time for field technicians.

Cons

Constantly asking for more certs. Learn more customers standards. Went from simple hardware replacements to traveling desktop support. Started off as anyone out of high school could do. Now it's a high end job as if you need to be a system administrator. But at a grunts pay. Things were great until I received a 4.25/hr paycut in Oct 2012. Back then we did the same 10 calls. Replace a printer, keyboard or monitor, hdd system b oard and reimage pcs. Then after the paycut the demands went thru the roof. My head was ready to explode. Way to many customers and processes that you see to little of to get good at. No raises,not even cost of living.I did not even get all my back pay after leaving. I'll say this. If you are desperate take the job. Don't expect anything. Don't suck up or go out of your way. It's a sinking ship

1.0

Mar 26, 2017

While Training your. Let go. A.K.A =fired?

Field service technician

Recommend

CEO approval

Business Outlook

Pros

At first they give you some and i do some ideal your are working.

Cons

While training your fired .

Viewing 85 - 87 of 140 Reviews

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Reviews by job title

Field Services

11 years and nothing to show for it.Started off as desktop support at 21.00/hr. Finished with retail pos at 17.50/hr.

While Training your. Let go. A.K.A =fired?

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