Is CompuCom a good company to work for as a Help Desk Agent?

Help Desk Agent professionals working at CompuCom have rated their employer with 2.9 out of 5 stars in 63 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Help Desk Agent Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Help Desk Agent interview questions at CompuCom .

Does CompuCom pay Help Desk Agent employees well?

Help Desk Agent professionals rate their compensation and benefits at CompuCom with 2.9 out of 5 stars based on 63 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Help Desk Agent salaries at CompuCom.

How happy are Help Desk Agent professionals working at CompuCom?

76% of Help Desk Agent employees at CompuCom would recommend their employer to a friend. This rating has increased by 49% in the past 12 months. Help Desk Agent professionals have also rated CompuCom with a 3.5 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.5 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 159 reviews)); "Teams and people are great and enjoyable to work with" ((in 143 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 60 reviews)); "The team was great and supportive." ((in 53 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 254 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 221 reviews)); "No Raises after 10 years of Employment" ((in 107 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 81 reviews))

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CompuCom

CompuCom Help Desk Agent reviews

2.9

76% would recommend to a friend

(63 total reviews)

Mick Slattery

77% approve of CEO

57% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Career opportunities

3.5

Culture & values

3.5

Work/Life balance

3.4

Senior management

2.9

Compensation and benefits

Help Desk Agent employees have rated CompuCom with 2.9 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Help Desk Agent professionals have an average working experience there. CompuCom is rated 25% below average by Help Desk Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

63 reviews

5.0

Apr 4, 2020

Was a great opportunity, got great experience but there is little mobility. No raises

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Great experience. Great people. Great work environment

Cons

No raises. At. All. None. No advancement opportunities.

CompuCom Response

At CompuCom, we’re constantly striving to be the best employer possible. Your feedback helps us to do that! Thank you for your kind words.

1.0

Feb 3, 2020

This job drove me to weekly therapy sessions.

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

None. It sucks that bad.

Cons

Constant abuse from clients that management does nothing about. Laughable wages. Very toxic environment. Employees are viewed is disposable. You're just an a** in a chair. Constant verbal assaults from not only the clients but management as well HR is a joke.

CompuCom Response

At CompuCom, we take all viewpoints into consideration. We are committed to providing our associates with a comprehensive pay and benefits package for their hard work. We appreciate that you took the time to leave a review.

2.0

Nov 25, 2019

Not recommended

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Desk job, free coffee, decent pay

Cons

Culture is horrible and they do not treat employees with respect

Viewing 40 - 42 of 63 Reviews

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CompuCom reviews FAQs

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CompuCom Help Desk Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Was a great opportunity, got great experience but there is little mobility. No raises

This job drove me to weekly therapy sessions.

Not recommended

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