Is CompuCom a good company to work for as a Help Desk Agent?

Help Desk Agent professionals working at CompuCom have rated their employer with 2.9 out of 5 stars in 63 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Help Desk Agent Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Help Desk Agent interview questions at CompuCom .

Does CompuCom pay Help Desk Agent employees well?

Help Desk Agent professionals rate their compensation and benefits at CompuCom with 2.9 out of 5 stars based on 63 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Help Desk Agent salaries at CompuCom.

How happy are Help Desk Agent professionals working at CompuCom?

76% of Help Desk Agent employees at CompuCom would recommend their employer to a friend. This rating has increased by 49% in the past 12 months. Help Desk Agent professionals have also rated CompuCom with a 3.5 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.5 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 156 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "It had decent work from home even before a lot of companies didn't practice it." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 60 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 261 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 218 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 111 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 71 reviews))

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CompuCom

CompuCom Help Desk Agent reviews

2.9

76% would recommend to a friend

(63 total reviews)

Mick Slattery

77% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (63 reviews)

Ratings by demographic groups

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Help Desk Agent employees have rated CompuCom with 2.9 out of 5 stars, based on 63 company reviews on Glassdoor. This indicates that most Help Desk Agent professionals have an average working experience there. CompuCom is rated 25% below average by Help Desk Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

63 reviews

1.0

Jan 5, 2024

Theft in progress

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

non of the bosses cared what we did all day

Cons

theft from customers they supported

4.0

Jan 3, 2024

Company is fine, felt like little room for advancement

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Fully Remote Decent Managers Some clients are very good

Cons

Some clients are stressful Not much room for advancement outside management

3.0

Dec 29, 2023

Neutral

It help desk

Recommend

CEO approval

Business Outlook

Pros

Hands-on experience Nice People Contract Extensions

Cons

Communications related issues Low Base Pay for work done

Viewing 10 - 12 of 63 Reviews

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CompuCom reviews FAQs

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CompuCom

CompuCom Help Desk Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Theft in progress

Company is fine, felt like little room for advancement

Neutral

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