Is CompuCom a good company to work for as a Service Desk?

Service Desk professionals working at CompuCom have rated their employer with 3.4 out of 5 stars in 53 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Service Desk Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Service Desk interview questions at CompuCom .

Does CompuCom pay Service Desk employees well?

Service Desk professionals rate their compensation and benefits at CompuCom with 2.9 out of 5 stars based on 53 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Service Desk salaries at CompuCom.

How happy are Service Desk professionals working at CompuCom?

65% of Service Desk employees at CompuCom would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Service Desk professionals have also rated CompuCom with a 3.6 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 159 reviews)); "Teams and people are great and enjoyable to work with" ((in 143 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 60 reviews)); "The team was great and supportive." ((in 53 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 254 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 221 reviews)); "No Raises after 10 years of Employment" ((in 107 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 81 reviews))

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CompuCom

CompuCom Service Desk reviews

3.4

65% would recommend to a friend

(53 total reviews)

Mick Slattery

82% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.6

Work/Life balance

3.5

Senior management

3.2

Career opportunities

2.9

Compensation and benefits

Service Desk employees have rated CompuCom with 3.4 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Service Desk professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Service Desk professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

53 reviews

1.0

Apr 29, 2025

Low Pay

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Agent level staff good people to work with

Cons

Very high turnover/Very low paying -short term contractors paid excessively high from agencies while direct fulltime employees rarely see any increase in pay-regardless of top performance reviews. Sr Service Desk leadership very micro-management style of leadership. No employee commitment or support-very client satisfaction focused.

4.0

Feb 28, 2025

Good exposure

Service desk

Recommend

CEO approval

Business Outlook

Pros

Good people. You learn alot

Cons

Nothing as such. Sometimes you do the same job

3.0

Jan 11, 2025

Gift and a curse

Service desk

Recommend

CEO approval

Business Outlook

Pros

Flexibility No micro management Remote option Resources available for training (exams, certifications, etc...)

Cons

limited career advancement not much upward mobility

Viewing 4 - 6 of 53 Reviews

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CompuCom

CompuCom Service Desk reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low Pay

Good exposure

Gift and a curse

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