Is CompuCom a good company to work for as a Tech Support Analyst?

Tech Support Analyst professionals working at CompuCom have rated their employer with 2.8 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Tech Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Tech Support Analyst interview questions at CompuCom .

Does CompuCom pay Tech Support Analyst employees well?

Tech Support Analyst professionals rate their compensation and benefits at CompuCom with 1.2 out of 5 stars based on 20 anonymously submitted employee reviews. This is 80% worse than the company average rating for salary and benefits. Find out more about Tech Support Analyst salaries and benefits at CompuCom .

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Help Desk Analyst (32) , Systems Administrator (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Deskside Support Technician (22)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 144 reviews)); "Teams and people are great and enjoyable to work with" ((in 135 reviews)); "Work from home, flexible hours, Self manage" ((in 82 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 70 reviews)); "The team was great and supportive." ((in 49 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 256 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 204 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 111 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 105 reviews)); "salary is low and so many calls" ((in 73 reviews))

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CompuCom Tech Support Analyst reviews

Item: CompuCom
Rating: 4
Author: Tech Support Analyst

2.8

7% would recommend to a friend

(20 total reviews)

Mick Slattery

79% approve of CEO

45% positive business outlook

Ratings by category

3.0

Career opportunities

2.1

Culture & values

2.1

Diversity & inclusion

2.0

Work/Life balance

2.0

Senior management

1.2

Compensation and benefits

Tech Support Analyst employees have rated CompuCom with 2.8 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Tech Support Analyst professionals have an average working experience there. CompuCom is rated 27% below average by Tech Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

1.0

May 18, 2010

Piss poor place to work

Tech support analyst

Recommend

CEO approval

Business Outlook

Pros

Can balance work and personal time. I do have the time to get and keep my certs up to date

Cons

No raise or cost of living, no over time. Campany says it is profitable but ask for more cuts by the people who make them money. False claim that they put customer first, Associates second managment third, real fact Managment first customer second, associates never. Advice as soon as market improves leave.......... I thought Getronics was bad for raises and bonues, Compucom is much worse. My management is very weak. I have no respect for them..Funny we just added 2 more vp's but we can't get a raise or bonus.

4.0

Dec 2, 2009

Happy at Compucom

Tech support analyst

Recommend

CEO approval

Business Outlook

Pros

They provide a work-at-home opportunity, which is fantastic. Although, having employees work from home saves Compucom money by not having to rent out office space, it's still a huge perk for the employees. The regular meetings and updates on what is going on in the contract are helpful.

Cons

A lot of the people that I work with have terrible people skills and it's frustrating that I'm grouped in together with them. They should hire more people, as we are really understaffed and it's very difficult to apply for days off.

Viewing 19 - 20 of 20 Reviews

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CompuCom Tech Support Analyst reviews

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