Is Computer Generated Solutions a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Computer Generated Solutions have rated their employer with 2.8 out of 5 stars in 129 Glassdoor reviews. This is an average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Customer Service Representative Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Computer Generated Solutions with 3.0 out of 5 stars based on 129 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Computer Generated Solutions.

How happy are Customer Service Representative professionals working at Computer Generated Solutions?

41% of Customer Service Representative employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative professionals have also rated Computer Generated Solutions with a 2.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Customer Service Representative reviews

2.8

41% would recommend to a friend

(129 total reviews)

Phil Friedman

24% approve of CEO

24% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.0

Culture & values

3.0

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.6

Work/Life balance

Customer Service Representative employees have rated Computer Generated Solutions with 2.8 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computer Generated Solutions is rated 27% below average by Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

4.0

Aug 8, 2016

MUCH better than anticipated

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The new chances to get a pay boost every 6 months depending on performance and the incentives. It's a pretty good place to work at, not stressful like other customer service-related jobs.

Cons

No bonus or incentives for working on federal holidays. Some supervisors are minimally helpful and are quick to point out what an agent is doing wrong but not advising them on how to fix it.

1.0

May 27, 2016

cgs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

cool benefits, cool colleagues, interesting shifts, great location and the salary was pretty attractive. the flexibility regarding shifts was more than fine but that was about it

Cons

stressful situations, tight deadlines, not so empathetic bosses, not trained team leaders and the project manager managed to make a mess of the entire project and he was very rude and demanding with the employees without showing any respect, consideration or understanding

5.0

Mar 31, 2016

Feedback

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

friends, floor; graduation, trainers; work;

Cons

program; program, program, program, program...

Viewing 103 - 105 of 129 Reviews

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Jobs at Computer Generated Solutions

Founding Sales Leader

On-Site Junior Server Support - Call Center

Technical Customer Service - On-site

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Customer Service Representative reviews

Computer Generated Solutions

Computer Generated Solutions Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

MUCH better than anticipated

cgs

Feedback

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