Is Computer Generated Solutions a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Computer Generated Solutions have rated their employer with 2.1 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Tech Support Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.0 out of 5 stars based on 43 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Computer Generated Solutions.

How happy are Tech Support Agent professionals working at Computer Generated Solutions?

35% of Tech Support Agent employees at Computer Generated Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Tech Support Agent professionals have also rated Computer Generated Solutions with a 2.0 rating for work-life-balance, 2.7 rating for diversity and inclusion, 1.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (37) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 73 reviews)); "care and great colleagues." ((in 43 reviews)); "Work from home, easy job" ((in 38 reviews)); "Current project team is great." ((in 31 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 123 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 104 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 93 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 44 reviews))

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Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

2.1

35% would recommend to a friend

(43 total reviews)

Phil Friedman

45% approve of CEO

51% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.6

Career opportunities

2.1

Senior management

2.0

Work/Life balance

2.0

Compensation and benefits

1.7

Culture & values

Tech Support Agent employees have rated Computer Generated Solutions with 2.1 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. Computer Generated Solutions is rated 45% below average by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

3.0

Jan 8, 2019

Nananan nananan

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Easy going and informal environment

Cons

Salary. Career opportunities. Fairness on promotions and career development (friendless)

1.0

Sep 13, 2018

Technical Support

Tech support

Recommend

CEO approval

Business Outlook

Pros

There are none I can think of.

Cons

Certain Supervisors and would constantly harass employees to the point of embarrassment, when upper Mgt was informed no action was taken to prevent their behavior.

5.0

Mar 8, 2018

tech support

Tech support

Recommend

CEO approval

Business Outlook

Pros

flexbel job, good vibes, good people, profetional

Cons

to do good money you need to work a lot of hours

Computer Generated Solutions Response

Thank you for taking the time to post your experience with CGS! We place a great deal of emphasis on the work ethic of our valued employees if you have any suggestions I’d love to hear them you can e-mail me at trabin@cgsinc.com. Tali Rabin, SVP HR

Viewing 28 - 30 of 43 Reviews

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Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Tech Support Agent reviews

Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nananan nananan

Technical Support

tech support

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