Is Computer Generated Solutions a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Computer Generated Solutions have rated their employer with 2.1 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Tech Support Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.0 out of 5 stars based on 43 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Computer Generated Solutions.

How happy are Tech Support Agent professionals working at Computer Generated Solutions?

35% of Tech Support Agent employees at Computer Generated Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Tech Support Agent professionals have also rated Computer Generated Solutions with a 2.0 rating for work-life-balance, 2.7 rating for diversity and inclusion, 1.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (37) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 73 reviews)); "care and great colleagues." ((in 43 reviews)); "Work from home, easy job" ((in 38 reviews)); "Current project team is great." ((in 31 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 123 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 104 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 93 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 44 reviews))

Skip to content Skip to footer

Notifications

Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

2.1

35% would recommend to a friend

(43 total reviews)

Phil Friedman

45% approve of CEO

51% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.6

Career opportunities

2.1

Senior management

2.0

Work/Life balance

2.0

Compensation and benefits

1.7

Culture & values

Tech Support Agent employees have rated Computer Generated Solutions with 2.1 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. Computer Generated Solutions is rated 45% below average by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

5.0

Mar 8, 2018

great place wo work

Tech support

Recommend

CEO approval

Business Outlook

Pros

good environment to work

Cons

not found down side con

Computer Generated Solutions Response

Thank you so much for taking the time to post your experience with CGS! We are thrilled that your experience working at CGS has been positive. I would love to hear any suggestions you have on how we can continue to create a supportive working environment you can e-mail me at trabin@cgsinc.com. Tali Rabin, SVP HR

5.0

Mar 8, 2018

CGS Israel Review

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

+Friendly Environment + High level of care for employees + Flexible Hours + Good Managment + Fridays off!

Cons

- Software is a bit slow. - The salary is just OK

Computer Generated Solutions Response

Thank you so much for taking the time to post your experience with CGS! Thank you for recognizing the strength of our management team we know how critical strong leadership is to our success. If you have any suggestions I’d love to hear them you can e-mail me at trabin@cgsinc.com. Tali Rabin, SVP HR

3.0

Aug 15, 2017

CGS employee

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Smaller call center so not as busy

Cons

the pay rate is not good enough for the position

Viewing 31 - 33 of 43 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

Salesforce

4.3★Compensation & Benefits

ADP

3.5★Compensation & Benefits

Jobs at Computer Generated Solutions

Virtual Instructor (Phlebotomy)

United States

View job

On-Site Junior Server Support - Call Center

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

Technical Customer Service - On-site

Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Tech Support Agent reviews

Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

great place wo work

CGS Israel Review

CGS employee

Top companies for "Compensation and Benefits" near you

Jobs at Computer Generated Solutions

Computer Generated Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Computer Generated Solutions reviews FAQs

Jobs at Computer Generated Solutions