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Computer Generated Solutions

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Computer Generated Solutions Technical Support Agent reviews

3.3

43% would recommend to a friend

(127 total reviews)
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Phil Friedman

60% approve of CEO

34% positive business outlook

Technical Support Agent employees have rated Computer Generated Solutions with 3.3 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have a good working experience there. Computer Generated Solutions is rated in line with the average (within 1 standard deviation) by Technical Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

127 reviews
2.0
Mar 31, 2014

Good and bad

Recommend
CEO approval
Business Outlook

Pros

People that I worked with were generally very helpful , happy/ nice people. Most managers in the location were helpful good people. I could not get an answer to a normal question from the Atlanta office (they are hidden away behind a locked door - hostile) where I worked yet this question was answered in a few seconds by the New York head office.

Cons

Training was crap and the so called trainer was more interested in telling personal stories. After training if you asked him a question he would say ' We went over this 100 times already' and be angry yet if he did not know something he would ask someone senior to him. Terrible pay with silly procedures which is why they are constantly hiring as people are leaving.

1.0
Mar 13, 2014
Recommend
CEO approval
Business Outlook

Pros

In 3 months you can learn a ton, great place to gain some knowledge and move along to the next job opportunity. Co-workers are helpful, easy to work with and great at passing knowledge along.

Cons

Horrible pay, filthy work environment. Management and team leads are not on the same page. Management preaches customer service, team leads hound you about metrics, even though your numbers are great they'll nitpick and chip away at your confidence and ability to effectively do your job. Team leads and Lead Techs are extremely lazy, no one wants to do their job and everything falls on the agents shoulders and that's not good when the agent is being paid so VERY little.

Viewing 112 - 114 of 127 Reviews

Glassdoor has 1,520 Computer Generated Solutions reviews submitted anonymously by Computer Generated Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Computer Generated Solutions is right for you.