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Computer Generated Solutions

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Computer Generated Solutions Technical Support Agent reviews

3.3

43% would recommend to a friend

(127 total reviews)
avatar

Phil Friedman

60% approve of CEO

34% positive business outlook

Ratings by category

4.3

Work/Life balance

3.5

Diversity & inclusion

3.3

Culture & values

3.1

Career opportunities

2.9

Senior management

2.7

Compensation and benefits

Technical Support Agent employees have rated Computer Generated Solutions with 3.3 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have a good working experience there. Computer Generated Solutions is rated in line with the average (within 1 standard deviation) by Technical Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

127 reviews
3.0
Jul 17, 2013

Overall a good experience; was a good job for good pay.

Technical support representative
Recommend
CEO approval
Business Outlook

Pros

It was a decent work environment with fairly laid back management, business casual most days unless a client was due to visit and good pay if you are working on one of their better contracts like Honeywell.

Cons

At the time I worked there, there was a lot of conflict between what each individual manager told the employees as how to perform certain functions. This became very frustrating to the end users and the technicians both.

2.0
Jul 12, 2013

Make Atlanta CGS, Inc. a Short-term Position Only

Technical support representative
Recommend
CEO approval
Business Outlook

Pros

Easy Hire. If you have not worked for sometime, you have a good possibility of being hired if you have any customer service or technical skills. Overtime, paid time off (PTO) and medical. Co-workers are nice, talented (too talented to work at CGS), and underpaid. Give the position six months then move on.

Cons

Not customer solution oriented, Answer call and limit time on the phone. Employees are overqualified. Poor pay, inflexibility, and thinking not encouraged. It is a call center of the worst kind. No holiday pay, no night differential, $11 for life, PTO without prior approval = Pink Slip

Viewing 118 - 120 of 127 Reviews
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Glassdoor has 1,520 Computer Generated Solutions reviews submitted anonymously by Computer Generated Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Computer Generated Solutions is right for you.