Is Computer Generated Solutions a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at Computer Generated Solutions have rated their employer with 2.7 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Engineer Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at Computer Generated Solutions with 2.1 out of 5 stars based on 48 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at Computer Generated Solutions.

How happy are Technical Support Engineer professionals working at Computer Generated Solutions?

16% of Technical Support Engineer employees at Computer Generated Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Technical Support Engineer professionals have also rated Computer Generated Solutions with a 2.2 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.0 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Technical Support Engineer reviews

2.7

16% would recommend to a friend

(48 total reviews)

Phil Friedman

16% approve of CEO

17% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.4

Career opportunities

2.2

Work/Life balance

2.1

Compensation and benefits

2.0

Culture & values

2.0

Senior management

Technical Support Engineer employees have rated Computer Generated Solutions with 2.7 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an average working experience there. Computer Generated Solutions is rated 30% below average by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

48 reviews

5.0

Sep 5, 2022

Great career launch

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Great projects around the world

Cons

salary is so low for the work you are doing

1.0

Sep 2, 2022

Company Review

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

One of the worst organization Full of pressure You can learn lot of things but full of political environment

Cons

Bad Working Atmosphere TLS will not approve any leaves they sleep with girls So Unorganised and unprofessional company

5.0

Aug 27, 2022

Technical support for dell

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the expansion of its activities in India with a new office openingin Hyderabad. This expansion will support CGS’s growing list of global clients. Responsibilities • Customer relationship management • Technicalsupport • Email and chat support • Using citrix access for resolving customer queries • (Citrix acess → salesforce→ Escalation → dell remote assist → resolution

Cons

• Troubleshoot complicated hardware and software issues, and replicate customer environments and network problems in the lab. Manage critical customer issues and facilitate communication between customers, escalation, and engineering. and will provide root cause analysis and investigate and troubleshoot and will have direct communication with client's teams and will liaise closely with internal teams to reproduce and resolve issues. • dealing with the complicated issue and getting the resolution to customer within time

Viewing 25 - 27 of 48 Reviews

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Computer Generated Solutions reviews Computer Generated Solutions Technical Support Engineer reviews

Computer Generated Solutions

Computer Generated Solutions Technical Support Engineer reviews

Ratings by category

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Great career launch

Company Review

Technical support for dell

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