Is Computer Generated Solutions a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at Computer Generated Solutions have rated their employer with 2.9 out of 5 stars in 81 Glassdoor reviews. This is a higher than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Representative Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at Computer Generated Solutions with 2.6 out of 5 stars based on 81 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at Computer Generated Solutions.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Technical Support Representative reviews

2.9

54% would recommend to a friend

(81 total reviews)

Phil Friedman

78% approve of CEO

49% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.2

Work/Life balance

2.9

Senior management

2.8

Career opportunities

2.6

Compensation and benefits

Technical Support Representative employees have rated Computer Generated Solutions with 2.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. Computer Generated Solutions is rated 25% below average by Technical Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

81 reviews

3.0

Apr 9, 2019

My experience

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Very easy to get hired.

Cons

Training is HORRIBLE. Pay is even worse.

3.0

Sep 27, 2018

Great starting job

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Exposure to many technologies & procedures

Cons

Salary is not a living wage for adults

4.0

May 24, 2018

Good starting job

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule the people i worked with

Cons

pay and benefits not that good night shifts

Computer Generated Solutions Response

Thank you so much for taking the time to post your experience with CGS! We are happy that the flexible schedule works well for you and that you have great co-workers. We are always looking for ways to improve our benefits package feel free to e-mail me at trabin@cgsinc.com. Tali Rabin SVP HR

Viewing 22 - 24 of 81 Reviews

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Computer Generated Solutions Technical Support Representative reviews

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