Is Concentrix a good company to work for as a Inbound Customer Service?

Inbound Customer Service professionals working at Concentrix have rated their employer with 2.6 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service employees well?

Inbound Customer Service professionals rate their compensation and benefits at Concentrix with 2.4 out of 5 stars based on 27 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service salaries at Concentrix.

How happy are Inbound Customer Service professionals working at Concentrix?

37% of Inbound Customer Service employees at Concentrix would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Inbound Customer Service professionals have also rated Concentrix with a 2.0 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.8 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5517) , Team Leader (1842) , Agente De Atendimento (1640) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1293) , Advisor (962) , Customer Service Agent (742) , Customer Service (647) , Technical Support Engineer (645) , Technical Support (622) , Operations Manager (588) , Content Moderator (554) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1149 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1112 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 913 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 852 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2949 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2049 reviews)); "The pay is low and not enough for inflation" ((in 1234 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 329 reviews)); "Extended working hours" ((in 327 reviews))

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Concentrix

Concentrix Inbound Customer Service reviews

2.6

37% would recommend to a friend

(27 total reviews)

Chris Caldwell

27% approve of CEO

20% positive business outlook

Ratings by category

2.8

Culture & values

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.1

Senior management

2.0

Work/Life balance

Inbound Customer Service employees have rated Concentrix with 2.6 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Inbound Customer Service professionals have an average working experience there. Concentrix is rated 32% below average by Inbound Customer Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

3.0

Aug 25, 2021

Good

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Bonus schemes Friendly staff Fortnightly payment

Cons

Long hours Lack of flexibility of hours

3.0

Jul 13, 2021

Okay for firsttimers

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good community. Friendly work spce

Cons

Low pay especially if first timer

1.0

Apr 12, 2021

Basic entry level

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Come to work and and go home without taking work with you.entry level job

Cons

If you like being Micro managed then this is the place for you. No development of your skills by management. Team leaders spend more time out at lunch and socialising than leading their team. Poor communication from management. No room for development or promotions unless you know high level managers. When picking up overtime if you need to cancel it - they will Mark you as absent.

Viewing 16 - 18 of 27 Reviews

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Jobs at Concentrix

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Concentrix reviews FAQs

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Concentrix

Concentrix Inbound Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

Okay for firsttimers

Basic entry level

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