Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,456 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,456 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5518) , Team Leader (1842) , Agente De Atendimento (1640) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1293) , Advisor (962) , Customer Service Agent (742) , Customer Service (647) , Technical Support Engineer (645) , Technical Support (622) , Operations Manager (588) , Content Moderator (554) , Assistant Manager (537) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1273 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1148 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1105 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 912 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 858 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2973 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1240 reviews)); "Bad Managers that I report to" ((in 515 reviews)); "life balance No flexible working hours" ((in 329 reviews))

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Concentrix

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,456 total reviews)

Chris Caldwell

81% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.5

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,456 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Apr 23, 2015

Petty and Unprofessional

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They'll hire anybody, even if you have no previous call center experience. Great way to build experience in the call center industry. $10 an hour beats minimum wage.

Cons

Rampant favoritism, and HR is a joke. When another employee harasses and threatens you, even going to far as to physically assault you, unprovoked in front of witnesses, they treat it like a kindergarten spat and verbal warnings with no actual consequences. This happened multiple times over a period of months. That person is still working there.

5.0

Apr 21, 2015

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

to be completely honest, the entire work flow is the pro to working here. Sure, the employee relations are fine as well as the food they provide but take that away and you have a fine place to work that Isn't too competitive.

Cons

To me, there were no cons. Everything was perfect the way it was and I'd gladly go back any day of the week!

3.0

Apr 9, 2015

Great/Stable place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The of CSRs and Management are all very friendly if you avoid the company politics.

Cons

Bluetooth calls are the most common and are pretty much the same each time. It can make the job somewhat monotonous. The attendance policy needs some revision. Its somewhat strict.

Viewing 6439 - 6441 of 6,456 Reviews

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Jobs at Concentrix

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Concentrix reviews FAQs

Concentrix reviews Concentrix Customer Service (CSR) reviews

Concentrix

Concentrix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Petty and Unprofessional

Customer Service Rep

Great/Stable place to work

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