Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,454 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,454 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5517) , Team Leader (1842) , Agente De Atendimento (1640) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1293) , Advisor (962) , Customer Service Agent (742) , Customer Service (647) , Technical Support Engineer (645) , Technical Support (622) , Operations Manager (588) , Content Moderator (554) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1273 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1148 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1105 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 912 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 858 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2973 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1240 reviews)); "Bad Managers that I report to" ((in 515 reviews)); "life balance No flexible working hours" ((in 329 reviews))

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Concentrix

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,454 total reviews)

Chris Caldwell

81% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.5

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,454 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Sep 5, 2014

Customer service experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Professionalism, team, positive attitude, nice town

Cons

Promotions, salary, working hours, time-off, starting time

2.0

Sep 4, 2014

good to bad experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good trainers, good environment. Place near garden. Lots of resto near office. free coffee, juice, and milo in the pantry. Training rooms are big.

Cons

lots of disputes in salary. OM didn't give our 1st quarter fund. 4 beds only for SQs. HR office- ALWAYS CLOSE! Vendo machines for beverages -fix it please.

4.0

Jun 26, 2014

Good company to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work envoirment. Manegment is good except few people. Flaxibiliti in Manegment. No work load.

Cons

Pays very low salary. No batter facility for employees.

Viewing 6445 - 6447 of 6,454 Reviews

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Jobs at Concentrix

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Customer Service Rep (Bilingual: English / Spanish) (Seasonal) Remote

Concentrix reviews FAQs

Concentrix reviews Concentrix Customer Service (CSR) reviews

Concentrix

Concentrix Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service experience

good to bad experience

Good company to work.

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