Is Concentrix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 1,216 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Concentrix with 3.6 out of 5 stars based on 1,216 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5528) , Team Leader (1850) , Agente De Atendimento (1643) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1296) , Advisor (962) , Customer Service Agent (742) , Customer Service (649) , Technical Support Engineer (646) , Technical Support (622) , Operations Manager (590) , Content Moderator (554) , Assistant Manager (543) , Customer Advisor (434) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1140 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1106 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 906 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 856 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2976 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2093 reviews)); "Low pay and quite stressful" ((in 1237 reviews)); "Bad Managers that I report to" ((in 515 reviews)); "Extended working hours" ((in 331 reviews))

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Concentrix

Concentrix Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(1,216 total reviews)

Chris Caldwell

85% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.7

Work/Life balance

3.7

Senior management

3.6

Compensation and benefits

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,216 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Nov 26, 2020

Excellent Company, Amazing Workplace, Fun Environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Salary is worth it, benefits are competitive, Building is amazing

Cons

graveyard shifts caused my health condition to worsen but not company's fault

1.0

Nov 25, 2020

Worst company in Malaysia

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nothing Nothing Nothing Nothing Good in this company

Cons

No salary increment Low basic salary No release letter They dont care about their people Hr management dont know what theyre doing They are all politics. If management dont like you, HR will follow. Not a good environment. Stressful and will mentally drained you

5.0

Nov 11, 2020

Wonderful work enviornment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Full support of senior and coworkers

Cons

minimum salary must be better pay masters

Concentrix Response

Thank you for the review! All feedback is passed onto leadership for consideration. We appreciate you helping us by telling us what we need to do to make sure Concentrix stays the best place to grow at!

Viewing 1186 - 1188 of 1,216 Reviews

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Concentrix reviews FAQs

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Concentrix

Concentrix Customer Service Representative CSR reviews

Ratings by category

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Excellent Company, Amazing Workplace, Fun Environment

Worst company in Malaysia

Wonderful work enviornment

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