Is Conduent a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Conduent have rated their employer with 2.6 out of 5 stars in 263 Glassdoor reviews. This is a lower than average score with the overall rating of Conduent employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Conduent now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Conduent .

Does Conduent pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Conduent with 2.4 out of 5 stars based on 263 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Conduent.

What are the top reviewed jobs at Conduent?

Customer Service Representative (1155) , Customer Service Representative (CSR) (280) , Business Analyst (168) , Senior Software Engineer (142) , Customer Experience Associate (121) , Software Engineer (121) , Analyst (117) , Technical Support (114) , Customer Service Associate (99) , Manager (92) , Call Center Representative (85) , Transaction Processor (84) , Associate (83) , Project Manager (82) , Customer Service (81)

What are the pros of working at Conduent according to real employee reviews?

"Great for getting work from home experience great benefits ." ((in 646 reviews)); "The pay was good and the trainer was the best." ((in 498 reviews)); "Good work life balance with being able to work from home and my boss was great with feedback on my performance." ((in 446 reviews)); "Some great people work there and are doing their best to keep a sinking ship afloat." ((in 350 reviews)); "Good work environment and people" ((in 171 reviews))

What are the cons of working at Conduent according to real employee reviews?

"Management is poor and company does not pay enough for what is expected of reps" ((in 636 reviews)); "The job is harmful to the agent's mental conditions and the salary is low." ((in 406 reviews)); "No hands on because they had no training programs and the one we did have we rarely used." ((in 230 reviews)); "Managers do what they want and hire who they want." ((in 191 reviews)); "Bad supervisors they hire anyone weather supervisor capable or not ." ((in 140 reviews))

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Conduent

Conduent Customer Service Representative CSR reviews

2.6

19% would recommend to a friend

(263 total reviews)

Harsha V. Agadi

9% approve of CEO

21% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.7

Culture & values

2.6

Work/Life balance

2.5

Career opportunities

2.4

Compensation and benefits

2.2

Senior management

Customer Service Representative (CSR) employees have rated Conduent with 2.6 out of 5 stars, based on 263 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Conduent is rated 29% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

1.0

Sep 16, 2025

Terrible place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

No pros to working here

Cons

Just save yourself the headache and thank yourself later

2.0

Aug 27, 2025

One positive thing… you’ll have a job.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

…You have a job. You will love it for a moment, just stay in it long enough, and you’ll be ready to leave. Mark my words.

Cons

PTO use, no raises, no opportunity for growth, unless you’re a “favorite”. The little growth you may receive, there’s no pay raise for it, just the benefit of being off of the phone. Company is unorganized, and supervisors are not on the same page. Also works off the point system, even if things are beyond your control. Doesn’t understand there is a life outside of the company. You don’t get an increase of PTO/sick time per year, PTO doesn’t roll over, only sick time. Benefits suck all the way around. There is no positive thing that happens, therefore the company frequently hires.

1.0

Jul 26, 2025

Terrible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Constant call no break in between calls A lot of angry customers The leads suck Low pay (15ph)

Cons

I don’t like anything about that job/position

Viewing 16 - 18 of 263 Reviews

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Conduent reviews FAQs

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Conduent

Conduent Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Terrible place to work

One positive thing… you’ll have a job.

Terrible

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