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      Connect America

      Engaged Employer

      Connect America reviews

      2.6

      23% would recommend to a friend

      (232 total reviews)

      Janet Dillion

      Not enough data to show CEO approval

      25% positive business outlook

      Ratings by demographic groups

      Connect America has an employee rating of 2.6 out of 5 stars, based on 232 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Connect America employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      232 reviews
      1.0
      Aug 28, 2019

      Worst Management team

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good money ... but they have cut commission rate 6 times in past 2 years

      Cons

      inconsiderate management team .. plays favorites which can vary income by as much as 400% ... bate ad switch advertising ... difficult for clients to cancel orders and get billing to end .. refunds take months .. direct customer service calls to sales staff in deference to client and sales staff needs. many other stress inducing scenarios ... there have been strokes and heart attacks in the sales suite while on the job.

      1.0
      Aug 14, 2019

      Stressful Environment

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros for this job. Seriously.

      Cons

      Very stressful job. There are always many calls in waiting and the supervisors are constantly pressing you to shorten your talk time and take as many calls as possible, while also making no mistakes. The hospitals constantly change how they want things to be done, on a day to day basis something is being "updated," for better or worse. Hospital instructions are oftentimes unclear, yet the hospitals constantly complain about errors. The patients are rude. Open 24/7 all days of the year, including holidays. Sometimes they force you to work holidays.

      4.0
      Jun 11, 2019

      Connect America Saves Lives!

      ~manager~
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Opportunity for growth - 4 promotions in 6 years - I've learned a lot about sales and marketing at CA and have also been afforded the opportunity to showcase my expertise in other areas - "Open-door" environment; no one's off-limits or too important to hold a conversation with you - Communication within the company surrounding organizational changes (good or bad) has improved drastically over the past 3 years - The CEO acknowledges anniversaries (I've been here for 6 years, and this was the first year my anniversary was acknowledged) - Sr. Management cares about morale and is always looking for different ways to boost it - Benefits packaged and PTO have improved

      Cons

      - Enforce a stricter dress code and attendance policy; it's great to be flexible but don't let employees take advantage as that can lower morale of the employees who are dependable and following rules

      Viewing 139 - 141 of 232 Reviews
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      ReviewsConnect America reviews

      Glassdoor has 241 Connect America reviews submitted anonymously by Connect America employees. Read employee reviews and ratings on Glassdoor to decide if Connect America is right for you.