Does Connect America pay their employees well?

According to anonymously submitted Glassdoor reviews, Connect America employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Connect America. This rating has been stable over the past 12 months.

How satisfied are employees working at Connect America?

23% of Connect America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Connect America 2.9 out of 5 for work life balance, 2.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Connect America?

Sales (13) , Customer Service Representative (11) , Manager (7) , Personal Response Associate (7) , Call Center Representative (6) , Sales Representative (6) , Inside Sales Representative (5) , Senior Safety Consultant (4) , Collections Specialist (3) , Customer Service Representative (CSR) (3) , Safety Consultant (3) , Sales Associate (3) , Technical Support Representative (3) , Analyst (2) , Billing Representative (2)

What are the pros of working at Connect America according to real employee reviews?

"The pay can be good at times." ((in 10 reviews)); "Work hours are flexible and can work from home." ((in 9 reviews)); "great work/life balance" ((in 5 reviews)); "Nice People Mike and Keith are great managers" ((in 5 reviews)); "Good money for a selected few" ((in 5 reviews))

What are the cons of working at Connect America according to real employee reviews?

"Health Benefits are a bit on the high side for Healthcare, static for what you pay out of pocket for glasses, and dental care benefits only offer slightly more then out of pocket." ((in 7 reviews)); "Managers know absolutely nothing and make you do their job" ((in 6 reviews)); "Upper management very pushy and uncaring." ((in 5 reviews)); "CEO is clueless and is never available." ((in 4 reviews)); "Not to mention that their commission for the whole year is good." ((in 4 reviews))

What are employees saying about Connect America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Connect America layoffs and their outlook for job security at Connect America in 2026.

What are the top reviewed Connect America locations?

Bala Cynwyd , Glen Mills , Philadelphia , Media , Bala-Cynwyd , Broomall , Framingham , Marlborough , Nashville , Bala , Chicago , Long Island City , New York , Brentwood , Pawtucket , Houston , Cleveland , Franklin , Baton Rouge , Pittsburgh , Boston

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Connect America

Connect America reviews

2.6

23% would recommend to a friend

(232 total reviews)

Janet Dillion

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

2.9

Work/Life balance

2.7

Diversity & inclusion

2.5

Compensation and benefits

2.4

Career opportunities

2.3

Senior management

2.2

Culture & values

Connect America has an employee rating of 2.6 out of 5 stars, based on 232 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Connect America employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

232 reviews

5.0

Nov 3, 2020

Best Place to Work

Second shift lead

Recommend

CEO approval

Business Outlook

Pros

The previous company I was with did not have the compassion and drive to help everyone succeed like Connect America does. I used to think it was weird how great the staff was. I finally started to get used to the kind words and gestures I would see. This company is like no other. They stand on solid ground and so does everyone, including myself, underneath of Leadership. They test you and your skills, so be you can be better than what you were yesterday. Since I have been here from 2017 to now, I have seen Major growth from individuals because of this drive.

Cons

The only con I do have, is the response times for some requests. I do understand about being busy and things, so no rush.

3.0

Oct 17, 2020

Work life

Billing specialist

Recommend

CEO approval

Business Outlook

Pros

Flexibility with scheduling and good balance

Cons

Managment changes constantly and things switch up often

5.0

Jun 19, 2020

Stellar Work Environment

Customer resolutions supervisor

Recommend

CEO approval

Business Outlook

Pros

I’ve worked 10 years full time. Medical Alert is a wonderful place to work, they foster a warm environment and promote from within the company. I have grown both personally and professionally as well as being awarded with several leadership roles to further challenge me. If you want to be acknowledged and rewarded for your efforts, Medical Alert is the place to be. Medical Alert is a wonderful place to work with similarly minded professionals who want to make a difference in the lives of others.

Cons

I have no Cons to share, my needs are well met

Viewing 172 - 174 of 232 Reviews

Jobs at Connect America

Personal Emergency Response Assoc.

Personal Emergency Response Assoc.

Personal Emergency Response Assoc.

Personal Emergency Response Assoc.

Data Entry Representative