Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 84 reviews)); "The benefits are great!" ((in 68 reviews)); "Training was great and beyond expectation in a good way!" ((in 31 reviews)); "good work/life balance" ((in 29 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 27 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 51 reviews)); "low pay compared to other companies" ((in 44 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 16 reviews)); "Salaries are low, even when you consider it is a NH" ((in 14 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

173 reviews

5.0

Apr 6, 2023

Great Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, positive and helpful co workers

Cons

Lots of outbound calls required

5.0

Feb 27, 2023

surprisingly good!!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Connection has a robust onboarding training program, competitive compensation, good vacation to start and happy people!!

Cons

Sometimes we have too many vendor meetings.

5.0

Dec 21, 2022

Great place

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great pay really great people

Cons

None that I can think of

Viewing 49 - 51 of 173 Reviews

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Sales Support Associate - Federal Sales

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Sr. Endpoint Support (Desktop) Engineers - Remote

Remote

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Connection reviews Connection Customer Service (CSR) reviews

Connection

Connection Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company

surprisingly good!!

Great place

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