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      Connection

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      Connection Customer Service (CSR) reviews

      2.9

      47% would recommend to a friend

      (173 total reviews)

      Timothy McGrath

      45% approve of CEO

      42% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.1

      Career opportunities

      2.8

      Senior management

      2.4

      Compensation and benefits

      Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      173 reviews
      5.0
      Jun 12, 2018

      Exton Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing atmosphere, great benefits and pto, the best management

      Cons

      Systems are a bit dated.

      avatar
      Connection Response
      8y
      Our Exton management team is committed to fostering a corporate culture committed to excellence. Not only do they inspire employees to make meaningful contributions to promote a comfortable and amicable atmosphere, they cultivate momentum which creates a powerful team dynamic. As a publically traded company, while careful consideration is given to cost implications, investments in Connection’s infrastructure have occurred and will continue to occur. As an example, system enhancements are being staged for deployment in our Business Solutions offices. We are pleased to hear you find Exton’s environment invigorating and the benefits afforded generous. Thank you for your recognition and support.
      1.0
      Mar 28, 2018

      Dead-end. Do not enter.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The veteran employees are mostly stand-up people. They are a great source of encouragement and laughter in the face of the obstacles that senior management throws in everyone’s way. The first eighteen months of pay is just about guaranteed. You would have to work hard to get fired during this period. After that, no one - absolutely no one - is safe. There is no tenure.

      Cons

      The company aims to grow, but has only two arrows in its quiver: hiring and firing. They will hire you with the irrational hope that you will succeed where hundreds before you have failed. At thirty-six years old, the company has thousands of ex-customers who know its weaknesses. These are the very “accounts” that will be assigned to you as a new-hire. Connection has reached the natural limit of its growth potential. Unless and until the board forces management to modernize its technology and simplify its internal processes, it will stagnate. Management must blame that stagnation on someone. That’s where you come in. Don’t be a scapegoat. If you do choose to accept an offer to work here as an account manager, you will receive a territory consisting of a half-dozen active accounts pried from the grasping fingers of a soon-to-be-less-successful senior sales person; and hundreds of weak prospects. These prospects may be alienated former customers, or angry buyers who are tired of cold calls, or out-of-business entities whose names were left in the database to pad your predecessor’s daily call volume. About phone calls: your productivity will be measured exclusively by the number and duration of your phone calls. These will be tracked and reported publicly - for all to see - hourly, daily, weekly, monthly, quarterly, and annually. This is thought to foster healthy competition. The true result of such monitoring is closer to despair.

      avatar
      Connection Response
      8y
      Thank you for taking time to provide feedback about your experience at Connection. As a National Solutions Provider, it is paramount that Connection continue to provide timely and relevant solutions to our customers and to afford our employees a robust work experience. Enhancements to create efficiencies in our internal processes and investment in our internal infrastructure have occurred and will continue to be employed. As an example, in addition to partnering with strategic resources to strengthen our data, our Master Data Management initiative harmonizes data across Connection databases and applications. This translates to better accessibility to data that account managers may access to enhance their conversations with their customers and prospects alike. Productivity data has its place in an organization. Metrics around phone productivity do exist. As an example, when call volume is traditionally high, it is responsible and realistic to have adequate staff to handle the influx of phone calls. Phone activity itself is not the sole indicator of performance. In addition to tangible metrics, there are unquantifiable attributes that contribute to one’s success in the account manager role: drive, confidence, communication and rapport building to name a few. While your neutral outlook is disappointing, we are pleased to hear you were surrounded by colleagues who inspired and provided encouragement. We wish you well in your future employment endeavors.
      1.0
      Mar 16, 2018

      Total Favortisim

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      No weekends or and air conditioned

      Cons

      Managers have favorites promote favorites and focus totally on "their favorites" I'm SICK of it!!

      avatar
      Connection Response
      8y
      As evident in our earned time policy, Connection recognizes the value of time away from work. As a result, having a set schedule allows our employees the ability to plan or simply experience life outside of work. When you are in the office, we are pleased that you find the temperature agreeable. Managers are encouraged to exhibit high standards of professional behavior and conduct at all times. It is our desire that managers capitalize on the diverse talents of all team members. By encouraging full participation from the team, a manager will develop team harmony and achieve results. It’s important that employees are made aware of their importance to the organization and that their contributions are valued and recognized. Since you feel favoritism is at play and your efforts aren’t being recognized, it may be beneficial for you to schedule a meeting with your manager to share your observations and your motivators. You are encouraged to contact your HR Business Partner if you require assistance on having a constructive conversation with your manager. Thank you for your contributions to Connection.
      Viewing 136 - 138 of 173 Reviews
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      Glassdoor has 876 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.