Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews
5.0
Sep 17, 2018

Account Manager

Recommend
CEO approval
Business Outlook

Pros

The culture is just what I was looking for. My peers are always supporting and encouraging one another's success.

Cons

None, I really love my job.

avatar
Connection Response
7y
It’s an absolute delight to read the genuine pleasure you have experienced at Connection. We pledge our unwavering dedication to fostering an organizational culture that encourages participation, nurtures motivation, acknowledges contributions and creates opportunities for professional growth and development. Thank you for your refreshing outlook and positive attitude.
5.0
Aug 31, 2018

New Hire

Recommend
CEO approval
Business Outlook

Pros

The training is phenomenal and management’s commitment to see you succeed is real. The support structure is worthy of a $3 billion dollar company. The ball is in your court here.

Cons

You are in a competitive environment, do not apply if you are not prepared to hit the phone hard.

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Connection Response
7y
We are tickled by your affirmative commentary. As a measure of showing our genuine interest in our employees’ progress, we invest heavily in providing the tools and resources so you can be effective as an account manager. From training on our products and services to fundamental sales skills, we make a concerted effort to bring out the best in every employee. You are correct that building a book of business requires fortitude, but the reward is so sweet. In addition to the robust compensation, account managers provide solutions to their customers to advance their offerings, create lasting fruitful partnerships and acquire new skills and knowledge. Yes, our sales managers inspire account managers to achieve their fullest potential. As your employer, you have our commitment that we will continue to invest in resources that will create opportunities and afford efficiencies to help you succeed with your customers.
5.0
Jul 30, 2018

Connection Review

Recommend
CEO approval
Business Outlook

Pros

Great benefits and relaxed environment. Also has a friendly work environment!

Cons

Too many variables in methods

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Connection Response
7y
Thank you for your favorable review.
Viewing 133 - 135 of 173 Reviews

Glassdoor has 876 Connection reviews submitted anonymously by Connection employees. Read employee reviews and ratings on Glassdoor to decide if Connection is right for you.