Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 86 reviews)); "Great benefits and time off to start" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 30 reviews)); "good work life balance" ((in 26 reviews)); "Good training" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 52 reviews)); "low pay compared to other companies" ((in 38 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

173 reviews

4.0

Jun 16, 2017

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great new hire training and ongoing training. Great atmosphere, friendly coworkers. Commission and spiff are excellent.

Cons

New site is stretched thin with resources and high expectations

Connection Response

We are fortunate to be powered by incredible talent. As we grow the Connection family, we improve our onboarding process and deploy strategies to mitigate the associated bumps. The excitement of a new addition can lend to some lofty expectations as you state. When that addition arrives, realistic expectations are outlined and employees are armed with tools, support and encouragement allow them to provide innovative IT solutions, expert guidance and exceptional service to our customers. In addition to providing a robust compensation package, investing in our employees contributes to a great atmosphere. Thank you for your favorable review.

5.0

Apr 11, 2017

Big Company with a Small Company Feel

Account manager

Recommend

CEO approval

Business Outlook

Pros

-High percentage of employees work from home -No Micro Management -Small Company Feel -Great Co-workers -Good Benefits -Better than average pay -Good leadership -Great Value Proposition

Cons

-Communication: High percent of remote employees...communication could be improved -Business Model is based on keeping operating costs low

Connection Response

Thank you for your comments on the culture at Connection. We are glad to see that your experience here has been positive and that you enjoy your coworkers and management team. We do strive to keep a smaller company feel and it is why we have many long term employees. We do agree also that communication for remote employees can be sometimes challenging and as you state, we operate in a very competitive business.

5.0

Feb 4, 2017

Fantastic training program and great support resources.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good people, fun environment, great vendors, lots of potential to earn decent money. Younger sales force, fun events. Great entry level sales opportunity.

Cons

60-70 call prospecting minimum/day. This will aid to your success and make you learn and get more comfortable . Cubicle environment.

Viewing 142 - 144 of 173 Reviews

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Connection

Connection Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Account Manager

Big Company with a Small Company Feel

Fantastic training program and great support resources.

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