Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews
5.0
Aug 24, 2016

Jump off the Bandwagon

Recommend
CEO approval
Business Outlook

Pros

I decided to write this review because of the multiple negative reviews that have been posted about this company. Softmart is a great place to work. The company was recently acquired by PC Connection, and the executives are working diligently on making the merge happen smoothly. Of course there will be some bumps in the road with any acquisition, but both entities are being diligent and making fair decisions on the next steps. I'm getting a little sick of everyone jumping on the bandwagon to anonymously bash Softmart. Softmart is not dishonest to their clients. Integrity is one of the values that it upholds. Softmart has free breakfast, lunch and dinner for all of its employees on a regular basis. Yes, there are also sales only meals, but these usually come with training or internal meetings. The benefits are great. The company is very family oriented, we get very little pushback on needing to deal with family issues (unless, of course you are one of the people that takes advantage of the good nature of people, then it starts to get old). Employees get free training and certifications. Also the company holds contests for all employees to win money and prizes. Not just sales - the whole company. What other sales company has two drawings for contests so that the operations folks feel included and the pots are equal to the sales pot. Many of the people that work at Softmart have been working there for a long time. There is promotion from within, most of our management staff rose up through the ranks. As far the horrible racist executives that run rampant through the building - the complaints were investigated and handled by HR and whatever their investigation uncovered must have been enough to prove that the complaints were either unfounded or blown out of proportion. Now it feels more like a personal vendetta to me and that people have taken to the anonymity of the internet because the cards didn't fall the way they wanted. I am loyal to Softmart because they have treated me right for many, many years, and that's why I wanted to post this message.

Cons

The rumor mill at Softmart is atrocious. People need to stop listening to the garbage that is being circulated and take a long hard look at that gift horse before posting additional anonymous negative comments. One negative is that there are a lot of good people at Softmart that get jaded and sucked into the negativity. Please think about what rumors you are spreading before you do it. Typically it is not constructive and more often than not, it is not true. Another negative is that we will probably be having some upcoming lay offs due to redundancy. I would think long and hard about being part of the rumor mill if you want to stay with this company and watch as we become more and more successful as the acquisition settles.

3.0
Aug 11, 2016

PAY YOUR PEOPLE

Recommend
CEO approval
Business Outlook

Pros

Great People, Great Partners, knows industry well.

Cons

Stuck in the 1980's, High Benefit costs, Underpaid Management.

avatar
Connection Response
9y
Thank you for your review. We are glad to hear you recognize the fact that we have a great people here and outstanding relationships with our partners. Benefits are costly to the company and we subsidize a significant portion of the overall cost to employees. We believe our compensation program offers outstanding earnings opportunities in a performance based environment. Many of our sales employees make well above market compensation as they develop a mature book of business.
1.0
Jul 18, 2016
Recommend
CEO approval
Business Outlook

Pros

This company has decent benefits and overall a good culture. The only reason I stayed with the company as long as I did was because of my customers and my coworkers, NOT including any management. Interview process was thorough and timely. HOWEVER, this is a case by case basis.

Cons

POOR management. Everything is great here until you need to ask for help. While the sales training team was wonderful, they cannot hold your hand every minute of the day. new hires still need guidance and support from their managers at times, things that were non existent from my manager. HR was completely useless, a bunch of children who don't understand a thing about employee/employer relations or conflict resolution.

avatar
Connection Response
10y
We are sorry you did not enjoy your experience at PC Connection. As you state, we do have a good culture, benefits and training.
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