Poor Expectations set before employment
Pros
Decent benefits, great co-workers, Good pay if in right store.
Cons
Management is horrible. They do not care about employees. Turn over rate is worse than a call center. When i worked in the store as a Sales Representative my Assistant store manager would leave for 3 or 4 hours a day without clocking out while i was only with the company for 2 weeks (And still in training). Brought this to my district managers attention so he fixes the problem by promoting the Assistant manager to Manager. Problem solved! So now the Manager can leave whenever they please without any repercussions. Leaving somebody who is two weeks in and not done with training ALONE in a store is a horrible way to treat employees, and customers at that. Pay was also horrible. They state $15 an hour on their ad's. This is NOT the case. Most of the stores they own are super slow and have absolutely no customers coming in. The store i worked at was in a busy shopping center but got about 10 customers a week. Even if you sold everything you could to a customer you are extremely lucky to hit the 60% sales required to make any commission. If you are in a store with no traffic you will NOT hit commission. The company requires all employees to post ads on Craigslist and offer up because business is so slow. That is just pathetic that a company has to sink to those levels to attempt to bring in customers.
