Mandatory on-call requiring employees to answer phones and work through the night and all through the weekend, operating on very little sleep the next work day. Employees are promised to be paid per call, but upper management will reduce the number of calls taken to significantly reduce the pay the employees get paid in an effort to cut costs, sometimes by half. HR team has zero experience in recruiting, so potential new hires are not properly vetted or trained. Average tenure for the majority of new hires is only a few months at most. Management will fire employees over text while at lunch for the most minor of offenses, rather than investing in their employees, counseling them on mistakes, and ensuring less turnover. Employees are promoted to manager positions without proper training or oversight, resulting in unqualified managers on power trips who are often unavailable for their subordinates. Some upper management has free reign to completely belittle and demean their staff, to the point that the scene made from their yelling and screaming about the inadequacies of their staff is overheard by half the office. Overtime is necessary for most accounts, leaving employees underpaid and over worked as new accounts are piled on them for no increase in pay until they can no longer manage their work load, often resulting in the employee's termination. Pay rate is ridiculously low for the amount of work required, and pay raises only offered annually at a very low rate at the discretion of previously mentioned unqualified managers. Very little career growth opportunities.
