Workload is extreme, you need to be good at staying focused and organized. Managers will focus too much on making themselves look better. There needs to be better training for new people. Managers will get stressed from the workload and it does trickle down to the rest of the team. They will hire anyone, you go through a temp agency and if you are not what they want they will terminate you around the 90 day mark and will not sign you on as a full time employee. You will not be getting a raise any time soon, any talks I’ve had with experienced people has led me to believe that you will not be getting paid more any time soon, which is unfortunate because I believe the amount of work done for the company is not relative to the pay. An employee in this economy should not be working overtime simply to make ends meet. The company is paying temp agencies ($24-$26 per hour) to constantly fill the void from their high turnover rate and then keep you at the $19 rate until your yearly review where you may get a small percentage raise. If the company awarded a higher pay rate similar to this, the turnover rate would not be as high. It’s understandable that the pay is where it’s at due to the benefits you will be able to receive but there can be extreme improvement. Favoritism is extremely high here but if you learn to become good at handling your perspective National account you will survive. No growth opportunities, in a few years you may become a senior rep, which comes with a $25 rate. Your responsibilities will be raised accordingly but you’ll find yourself doing the same thing for years to come. The company still uses Great Plains for very minimal things. The workflow application could use some quality of life improvements. The onboarding program will not prepare you for everything. The company handles a wide variety of accounts that each have their own specifics. You will end up shadowing people within the first week where you will retain nothing until you begin doing some work yourself. Before you begin you will need to understand that you are replaceable, unfortunately. Your workload will be managed accordingly as the experienced ones know that you will not know everything. But, depending on the team you are on and the circumstances it may feel like no one is trying to help you. Your team will try to help you as best as they can but ultimately your training will come from the reps who handle the account. If the account rep is swamped and the manager is swamped it will be up to you to carry your own weight once you’ve become independent. You will not be liked by your team if you can’t complete your expected workload.
