Constant Contact reviews

3.1

46% would recommend to a friend

(745 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

745 reviews
1.0
Nov 8, 2025

Desperate and Unempathetic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule. Easy environment to join.

Cons

Between the low pay and the endless politics involved in decision making, this is a very difficult place to work if you're Senior level or above. In the last year they've had five rounds of layoffs impacting key roles in Product and Engineering. They are constantly trying to please their investors which means cutting roles left and right in a year that has been difficult to acquire consistent revenue. Upper management talks a big game about investing in their employees, but that goes out the window if those employees happen to be on a product area that isn't performing well. Beware; they will drop you quickly without warning and tell you it was due to "restructuring". There's rampant intellectual theft brought on by desperation to remain employed. This breeds an awful environment of cliques and hostility. I wish I could say I believe in this company, but they have proven over and over that they only care about their numbers. Like many companies the CEO only exists as a mouth for investors. There is no empathy left. If you are to join them, come with courage and empathy. Constant Contact desperately needs it.

3.0
Oct 28, 2025

Used to be great but has really gone downhill.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The insurance is great and the culture was, for the most part, very friendly and welcoming to anyone who joined the company. Plus working with non-profits and small businesses can be rewarding. They were also remote, which was great.

Cons

The company has started making business decisions that are not only hostile towards the employee but also to the clients. A company who was all about helping their customers and providing the best support ended up becoming a rather greedy company, that will squeeze every cent they possibly can with their list management policies and not allowing customers to reduce the cost by reducing the list size anymore. Management wasn't helpful and often vanished in chats for remote agents and the staffing gradually became way below what agents could manage resulting in severe burnout and hour-long queues. New Hires often made more money than the tenured agents as well, which wasn't exactly a great motivator. I really hope Constant Contact gets their act together, their competitors

1.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Some genuinely good people across teamd The money was good (but not worth it)

Cons

Leadership frequently changes direction based on partial or unconfirmed data Corporate priorities shift constantly, leading to unclear goals and wasted work Management has frequent requests, but never provides clear expectations just feedback that “this isn’t right” leaving us to guess what’s wanted Ongoing cycle of layoffs and reorganizations which creates instability and burnout

Viewing 28 - 30 of 745 Reviews

Glassdoor has 809 Constant Contact reviews submitted anonymously by Constant Contact employees. Read employee reviews and ratings on Glassdoor to decide if Constant Contact is right for you.