Constant Contact reviews

3.1

45% would recommend to a friend

(746 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

746 reviews
5.0
Apr 27, 2015

Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing people, great customers, a culture attuned to customer success and enablement.

Cons

So much on the plate, sometimes hard to effect change with impact.

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Constant Contact Response
11y
Thank you for taking the time to leave your thoughts. As you had mentioned, we have some pretty amazing people that work at Constant Contact and are so proud of the effort they put in to ensure customer success. Thank you so much for your leadership while you were here. I’m sure you’ve inspired many people to keep up the fantastic customer experience!
4.0
Apr 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Overall, great bunch of folks working here. Look you in the eye and are respectful. Nice amenities such as beverages - hot and cold - always available. Fridges to keep food cool or frozen. Microwaves to heat things up. Snacks and other goodies with easy access and are subsidized. Fun and silly events to help reduce stress and bring worker-bees closer. Nice mix of distractions during breaks - videos games and TV, yet a quiet space for reading or studying. Management is open to consideration of new ideas and thoughts. Alternatives available if needed or wanted such as Work from Home. I speak from experience in the Call Center, however there are other types of jobs which are not related to providing customer service over the phone daily. Company is growing and has grown since inception. The company tries not to change to much from being the "small business" company offering small businesses and non-profits technological services for marketing their products/services.

Cons

There can be too much social stuff and as such some favoritism, but that can be found anywhere. It does exist here. Management allows it at the top level, so it does trickle down. Folks can be promoted because they are liked and not so much because of merit or skills. The workplace has changed a great deal over the years and this place is not an exception. (good and bad). There are times when management appears to have sight for only their vision and unable to grasp something different especially if it is not something they are familiar with. I will note here that there has been nothing of such great substance which has caused me to consider departing immediately.

3.0
Apr 25, 2015

Awesome when you

Recommend
CEO approval
Business Outlook

Pros

Great people, fun atmosphere, free beer, soda, snacks. Unlimited commission structure.

Cons

No career growth - there are few people who get a chance to have bi-lateral or lateral movement. Inconsistency, especially in the sales department. They will toss you around from team to team (manager to manager, coaches to coaches, some teams don't even have sales coaches). They then punish you for inconsistent results. No work/life balance. Grind you into the ground you must work a lot of overtime to achieve or overachieve on your sales targets. Base salaries are low so you depend on commission to get by.

Viewing 616 - 618 of 746 Reviews

Glassdoor has 810 Constant Contact reviews submitted anonymously by Constant Contact employees. Read employee reviews and ratings on Glassdoor to decide if Constant Contact is right for you.