Constant Contact reviews

Where should I begin? A company filled with managers, team leaders, etc that do not have product knowledge or have never had to take a call from the customer. Most times they don't even take any escalation calls because they honestly don't know how the product does or should work. And then to top it all off, I find out they laid of our entire quality team?!?! What the hay!?!? Quality used to matter, but looks like it doesn't anymore. And they have kept it quite from the rest of the company for some reason. That team had some very long term employees with a great amout of product knowledge and were available to help coach us out on the floor to help us do our jobs better. And now they are gone? How does this happen and why? They are many other employees still here that I can think of should have gone long before that team.

Technology and engineering is secondary, which means lots of non-technical people make decisions about product without understanding the impacts on the development process. Lack of focus means lots of projects of mediocre quality.