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Constant Contact

Engaged Employer

Constant Contact reviews

3.1

46% would recommend to a friend

(746 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.2

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

746 reviews
3.0
Apr 25, 2015

Awesome when you

Inside sales consultant
Recommend
CEO approval
Business Outlook

Pros

Great people, fun atmosphere, free beer, soda, snacks. Unlimited commission structure.

Cons

No career growth - there are few people who get a chance to have bi-lateral or lateral movement. Inconsistency, especially in the sales department. They will toss you around from team to team (manager to manager, coaches to coaches, some teams don't even have sales coaches). They then punish you for inconsistent results. No work/life balance. Grind you into the ground you must work a lot of overtime to achieve or overachieve on your sales targets. Base salaries are low so you depend on commission to get by.

1.0
Apr 2, 2015

Customer service

Customer engagement specialist
Recommend
CEO approval
Business Outlook

Pros

Benefits are OKAY... really they're about as good as any other call center so nothing worth bragging about. You get your own desk. I guess that's a pro.

Cons

Work culture USED to be awesome. They changed management and now it's terrible. Pay isn't that great considering the cost of living in this area. Tenured agents go unrecognized and new people get paid exactly the same as tenured agents, in some cases MORE. They do not value employees. Everything is micromanaged. If you love working and being directed as if you're cattle then this is a great call center to work at. Call center is in queue CONSTANTLY because of some really crappy decisions management recently made like going on a firing spree and making changes that they thought would go unnoticed by employees (really, they think we're that dumb.)

3.0
Oct 23, 2014

Pretty Good Atmosphere with room to grow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Tons of room to grow, great place to learn.

Cons

Endless amounts of process and pointless meetings

Viewing 142 - 144 of 746 Reviews
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Glassdoor has 810 Constant Contact reviews submitted anonymously by Constant Contact employees. Read employee reviews and ratings on Glassdoor to decide if Constant Contact is right for you.