Constant Contact reviews

3.1

46% would recommend to a friend

(745 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

745 reviews
1.0
Feb 23, 2013
Recommend
CEO approval
Business Outlook

Pros

The company has decent market share that will allow it to weather market fluctuations. It may be a good company for a marketing statistician, second rate help desk personnel, or very junior IT staff that are looking for a way to start their career.

Cons

There is very limited growth in the company. The management is a group of incompetent individuals that are trying to stay long enough to cash out their stock options. The behavior is very defensive towards new staff. The micro-management is a bit unbearable for anyone that is used to working with any degree of autonomy. I would strongly suggest staying away from constant contact if you are currently in a real corporate environment.

1.0
Jun 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Great people to work with (management excluded.)

Cons

When I started there, this was a fun place to work and had decent pay. After (many) management changes, and hiring of new managers, the work atmosphere changed drastically. Departments were rearranged needlessly. Sales goals and target call time were restructured so that not many were able to achieve them. The sales organization is a complete revolving door. There are WAY to many managers in all departments and most have no idea how to answer a question a rookie may ask them. the patent reply to all questions asked is "I'll get back to you about that." Don't hold your breath. Sales management is clueless. Micromanagement has gotten to the point that you need to notify a team lead when you are using the restroom, going to lunch, etc. And they they think they are doing you a favor by bringing in lunch (frequently) just to keep you at your desk. (hope you like pizza.) Stress levels I cannot put into words. Customer service is hurting because of the call expectations put on the sales team as well. Stock values fluctuate wildly although they seem to be plumetting right now. If you are considering a job here, you can do a lot better.

1.0
Apr 13, 2017

Where careers go to die

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There's very little work to do so they pay you to sit at your desk & look at Facebook all day. If you're lazy, this is the place to be.

Cons

Where do I start? Terrible managers, mediocre at best employees mostly 22-25 years old that know nothing but are placed in positions of power. Senior managers that come & go, make exorbitant amounts of money and won't even know your name. No promotions. Tiny salary increases. A terrible culture in a deathly office park. A product that's technologically outdated. Marketing campaigns produced by talentless, huge ego narcissists that are as boring as the company itself. Want to see how email marketing is done? Look at Mail Chimp. They have a better product and fantastic advertising.

Viewing 13 - 15 of 745 Reviews

Glassdoor has 809 Constant Contact reviews submitted anonymously by Constant Contact employees. Read employee reviews and ratings on Glassdoor to decide if Constant Contact is right for you.