Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 105 reviews)); "Easy and good pay loved it" ((in 88 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 21 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

2.0

Mar 28, 2024

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

there was good pay and benefits

Cons

There is terrible management and no communication

3.0

Mar 27, 2024

Good environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

People are nice to work with

Cons

Pay low for the job duties

2.0

Jan 17, 2024

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a spacious work environment.

Cons

Training is not helpful Help aides are not helpful Managers are never there and if they are they're eating and texting all day

Viewing 28 - 30 of 177 Reviews

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Consumer Cellular CSR Agent reviews

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