Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 57 reviews)); "Unethical and inadequate training" ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

Skip to content Skip to footer

Notifications

Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

1.0

May 26, 2024

Nope

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nope absolutely not. Working from home is the only perk

Cons

Terrible trainers and training management, They fire the ones with good numbers you have no job security your numbers don’t count for anything no matter how good they are. It’s a popularity contest and if you’re not favored they apparently fire you. Managers have no patience or empathy. (I got a write up for coming in 2 hours late one time due to hospitalization with doctors notes, was told “we don’t accept or care about doctors notes”. There was no verbal warning first either. Just straight to write up.

Consumer Cellular Response

Thank you for telling us about your experience. We're very sorry to hear that you felt unseen and unvalued. We value you and believe that happy employees make happy customers. Our leaders receive ongoing training in effective communication so we can continuously improve and remain a best place to work. While performance is important, we value doing the right thing even more. Sadly, the numbers alone don't always tell the whole story. But we always seek to communicate first and provide agents an opportunity for correction. Our employees are our greatest resource and we want everyone to be successful.

3.0

May 9, 2024

Nothing special

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Wasn’t horrible, my supervisor was good. My schedule was ideal working 4 10s with every Wednesday and weekend off.

Cons

Micromanaged, No clear reason for decision being made

1.0

Apr 24, 2024

High stress job equals high turnover

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It was during early covid that I started working here and they would not allow us to work from home. A lot of older employees should have been allowed to work from home, especially when people started dying every day. No caring environment here. Avoid like the plague!

Cons

Please see above answer. If a pandemic does not bring out the humanity that a company has, why work for them.

Viewing 25 - 27 of 177 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Oklahoma City, OK

Retail Store Manager - Beaumont, TX

Retail Store Manager - Amarillo, TX

View all CSR/ Agent Jobs

Consumer Cellular reviews FAQs

Consumer Cellular reviews Consumer Cellular CSR/ Agent reviews

Consumer Cellular

Consumer Cellular CSR Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nope

Nothing special

High stress job equals high turnover

Jobs at Consumer Cellular

Consumer Cellular reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Consumer Cellular

Consumer Cellular reviews FAQs