Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
3.0
Jul 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Enjoyed was going to be able to work from home, during covid, forced to be at work 3d a week but on same schedule whether home or in office, that didn't work for a kid and 30m commute. Also only allowed to change schedule if open times which is between dif leads and entire XPL location home call centers. Things didn't change w/ new ownership, just leads couldn't allow adjustments and family arrangements couldn't be met or even an attempt to. Also although security my car was stolen and was given 800# for cops to request follow up,..... 1year later and multiple attempts but officer, he was ticked they wouldn't help. Car was stolen, couldn't pay $30 at min to get to work and and couldn't work from home. Soooo, Car recovered could have prosecuted w/ evidence of original theft and. Happy I found a great new job w/in 1month and true family even w/ corporate has been achieved my full employee status is almost at 1year w/ company and have been with apx 1yr 4months. Consumer Cell taught me fake opportunities. I found the real one and btw $3 more an hour prior to becoming full employee status. Oh and to add I have real friends now not just pretend fake friends, that are only polite because SUP or trainers.

Cons

See above, hit or miss I know there are XPL call centers in AZ although home office was Portland

1.0
Jul 27, 2022

Yikes

Recommend
CEO approval
Business Outlook

Pros

Good benefits. You can choose to do a 4 day 10 hour schedule. You don’t have to talk to any other employees if you don’t want to.

Cons

They act like they actually care about you when you’re going through training. But don’t miss a day because you’ll be lectured and get written up which is stupid. Management is rude AF. Your supervisor will talk crap to you about other employees and other TSS’s. It’s always a competition which is super annoying. If you call out sick and you don’t have any sick time, they will take the paid time out of your PTO. $17 an hour is not enough for how many calls you will be taking. I would not recommend working for this company.

4.0
Jul 20, 2022

Decent place to work

Recommend
CEO approval
Business Outlook

Pros

Overtime, move up if focused

Cons

Overtime will be cut on and off not consistent

Viewing 592 - 594 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.