Is Consumer Cellular a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Consumer Cellular have rated their employer with 2.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Consumer Cellular with 2.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 50.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Consumer Cellular.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 96 reviews)); "Good Pay and room to move quickly" ((in 87 reviews)); "Great people to work with" ((in 35 reviews)); "Benefits are great and ability to work from home." ((in 31 reviews)); "> Good bonus when you are in leadership positions" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 55 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

Consumer Cellular Customer Service Representative CSR reviews

2.1

36% would recommend to a friend

(44 total reviews)

Ed Evans

30% approve of CEO

28% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated Consumer Cellular with 2.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Consumer Cellular is rated 39% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Reviews by job title

44 reviews

2.0

Mar 30, 2025

Overall

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Offered choice of remote or office work environment

Cons

You provide work equipment when working remotely

Consumer Cellular Response

1y

Thank you for sharing your experience working for Consumer Cellular. We do ship all the required equipment to our remote employees. The only thing our employees are required to provide is their internet connection. Thank you for the contributions you made to Consumer Cellular and taking care of our customers. We wish you the best in your next career.

3.0

Mar 7, 2025

Well well well

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They have a decent bonus structure

Cons

Well they have their employees work for about 15 minutes before clocking in

Consumer Cellular Response

1y

Thank you for sharing your experience with us. Consumer Cellular policy prohibits hourly employees from working prior to their scheduled shifts, however, duties may vary for exempt employees.

1.0

Oct 29, 2024

Bad place to work for

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not very many pros to work for cc

Cons

Not enough pto and sick time. Don’t get paid enough for the job we do

Viewing 7 - 9 of 44 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Oklahoma City, OK

Remote Inbound Sales Representative - Phoenix Valley

Remote Inbound Sales Representative - Oklahoma City, OK