Is Consumer Cellular a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Consumer Cellular have rated their employer with 2.1 out of 5 stars in 44 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Consumer Cellular with 2.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 50.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Consumer Cellular.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 96 reviews)); "Good Pay and room to move quickly" ((in 87 reviews)); "Great people to work with" ((in 35 reviews)); "Benefits are great and ability to work from home." ((in 31 reviews)); "> Good bonus when you are in leadership positions" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 55 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

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Consumer Cellular

Consumer Cellular Customer Service Representative CSR reviews

2.1

36% would recommend to a friend

(44 total reviews)

Ed Evans

30% approve of CEO

28% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.4

Culture & values

2.2

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated Consumer Cellular with 2.1 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Consumer Cellular is rated 39% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

44 reviews

5.0

Jun 2, 2024

Great place to work at

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management is easy to talk to Management always available Always giving incentives to do better Promotions from within the company

Cons

Unrealistic call handle times Continued changes to the way things are done can be a bit confusing after a while Was told work from home was available last year but still have yet to get that opportunity

Consumer Cellular Response

We're happy to hear you found our leaders approachable and friendly. We love to reward our employees for doing a good job and there's a ton of opportunity to grow and promote. Thank you for being part of the team and sharing your feedback.

1.0

May 26, 2024

Nope

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nope absolutely not. Working from home is the only perk

Cons

Terrible trainers and training management, They fire the ones with good numbers you have no job security your numbers don’t count for anything no matter how good they are. It’s a popularity contest and if you’re not favored they apparently fire you. Managers have no patience or empathy. (I got a write up for coming in 2 hours late one time due to hospitalization with doctors notes, was told “we don’t accept or care about doctors notes”. There was no verbal warning first either. Just straight to write up.

Consumer Cellular Response

Thank you for telling us about your experience. We're very sorry to hear that you felt unseen and unvalued. We value you and believe that happy employees make happy customers. Our leaders receive ongoing training in effective communication so we can continuously improve and remain a best place to work. While performance is important, we value doing the right thing even more. Sadly, the numbers alone don't always tell the whole story. But we always seek to communicate first and provide agents an opportunity for correction. Our employees are our greatest resource and we want everyone to be successful.

3.0

May 9, 2024

Nothing special

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Wasn’t horrible, my supervisor was good. My schedule was ideal working 4 10s with every Wednesday and weekend off.

Cons

Micromanaged, No clear reason for decision being made

Viewing 10 - 12 of 44 Reviews

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Consumer Cellular reviews FAQs

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Consumer Cellular Customer Service Representative CSR reviews

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Great place to work at

Nope

Nothing special

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