Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Consumer Cellular

      Engaged Employer

      Consumer Cellular Customer Service Representative (CSR) II reviews

      2.7

      4% would recommend to a friend

      (14 total reviews)

      Ed Evans

      5% approve of CEO

      Ratings by category

      1.3

      Diversity & inclusion

      1.2

      Culture & values

      1.2

      Work/Life balance

      1.2

      Senior management

      1.2

      Compensation and benefits

      1.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      14 reviews
      3.0
      Jul 6, 2015

      Don

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay & benefits, fun work environment, lots of potlucks & holiday activities, relatively easy job, great customers, independent work with team-oriented activities.

      Cons

      EXTREMELY STRICT ATTENDANCE POLICY, favoritism, promotes "work/life balance" but doesn't account for illness, emergencies, previously planned trips, etc., mainly elderly customers with zero concept of technology which makes tech support excruciatingly difficult at times, no retail stores for customers to go to for hands on help/training with their devices.

      4.0
      May 14, 2015

      It's stressful but rewarding

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Money is good, people are friendly, and the atmosphere is great. We also have great benefits and retirement plans as well as 401k accounts

      Cons

      Not enough time off, and the hours are too long a part time shift would also be good and more shifts to choose from

      avatar
      Consumer Cellular Response
      11y
      Thank you for the feedback, and for your suggestion regarding part time shifts. We know that balancing your work and home lives can be difficult, so we're always looking for ways to make it easier for our employees. After all, happy employees make happy customers!
      3.0
      Apr 30, 2015

      Customer Service Representative

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Lots of time off available. Different shifts available, excellent commitment to good customer service.

      Cons

      Very poor communication between head office and call centers, no consistency in enforcement of policies and procedures by supervisors at the cell centers, terrible job efficiency (must often go roaming throughout the call center just to get a demo phone or to get an available supervisor, while customer is waiting on hold), CSRs are expected to solve the customer's issues, yet arent given all the tools to do so, constantly requiring contacting a supervisor who may or may not be available.

      avatar
      Consumer Cellular Response
      11y
      We really appreciate your feedback in regards to resources for our CSR's. Having the right tools and training makes for a better experience for the employee and the customer. That's why we've recently expanded the resources available for troubleshooting, and taken other steps in increase communication between all of the locations. We want our employees to be successful, and to always feel good about the work they are doing. Thank you for taking the time to share your experience!
      Viewing 10 - 12 of 14 Reviews
      Related searches: Consumer Cellular Customer Service Representative (CSR) II jobs | Consumer Cellular Customer Service Representative (CSR) II salaries | Consumer Cellular benefits | Consumer Cellular interviews
      Consumer Cellular reviewsConsumer Cellular Customer Service Representative (CSR) II reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.