Consumer Cellular Customer Service Representative (CSR) II reviews

2.7

4% would recommend to a friend

(14 total reviews)

Ed Evans

5% approve of CEO

Reviews by job title

14 reviews
3.0
Jul 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Enjoyed was going to be able to work from home, during covid, forced to be at work 3d a week but on same schedule whether home or in office, that didn't work for a kid and 30m commute. Also only allowed to change schedule if open times which is between dif leads and entire XPL location home call centers. Things didn't change w/ new ownership, just leads couldn't allow adjustments and family arrangements couldn't be met or even an attempt to. Also although security my car was stolen and was given 800# for cops to request follow up,..... 1year later and multiple attempts but officer, he was ticked they wouldn't help. Car was stolen, couldn't pay $30 at min to get to work and and couldn't work from home. Soooo, Car recovered could have prosecuted w/ evidence of original theft and. Happy I found a great new job w/in 1month and true family even w/ corporate has been achieved my full employee status is almost at 1year w/ company and have been with apx 1yr 4months. Consumer Cell taught me fake opportunities. I found the real one and btw $3 more an hour prior to becoming full employee status. Oh and to add I have real friends now not just pretend fake friends, that are only polite because SUP or trainers.

Cons

See above, hit or miss I know there are XPL call centers in AZ although home office was Portland

3.0
Jul 9, 2022

Brutal

Recommend
CEO approval
Business Outlook

Pros

Can be rewarding when help Is accomplished

Cons

Pay isn’t high enough for the troubleshooting required

2.0
Oct 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Very Easy job to get

Cons

No masks and don't ask

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Consumer Cellular Response
4y
Consumer Cellular takes the safety of our employees very seriously. We follow all state and local guidelines regarding mask usage as well as CDC guidelines around quarantine and return to work.
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