Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 97 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 25 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 55 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews)); "The senior leadership makes emotional decisions that impact their staff." ((in 13 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

3.0

Mar 7, 2025

Well well well

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They have a decent bonus structure

Cons

Well they have their employees work for about 15 minutes before clocking in

Consumer Cellular Response

Thank you for sharing your experience with us. Consumer Cellular policy prohibits hourly employees from working prior to their scheduled shifts, however, duties may vary for exempt employees.

4.0

Feb 6, 2025

Fair company, but low salaries

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The training is paid and the people are very nice and helpful.

Cons

There is no time to discuss anything, you have to be on phone all the time.

Consumer Cellular Response

We appreciate you sharing your experience with us! We're always striving to improve and create a supportive environment for our team. Your insights help us identify areas where we can grow, and we appreciate your role in that process! Should you wish to share more feedback, please reach out to us at TalentAcquisition@consumercellular.com

5.0

Jan 10, 2025

The best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very family oriented company to work for.

Cons

Not all customers are nice to you.

Consumer Cellular Response

We appreciate you stopping by to share what it looks like to work for Consumer Cellular. Thank you for being the best part of Consumer Cellular! If you have any feedback, please reach out to TalentAcquisition@consumercellular.com .

Viewing 13 - 15 of 177 Reviews

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Consumer Cellular CSR Agent reviews

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Well well well

Fair company, but low salaries

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