Is Consumer Cellular a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Consumer Cellular have rated their employer with 2.5 out of 5 stars in 181 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Consumer Cellular with 2.7 out of 5 stars based on 181 anonymously submitted employee reviews. This is 31.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Consumer Cellular.

How happy are Customer Service (CSR) professionals working at Consumer Cellular?

39% of Customer Service (CSR) employees at Consumer Cellular would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Consumer Cellular with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 96 reviews)); "Easy and good pay loved it" ((in 85 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "Great bonus structure" ((in 24 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

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Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

2.5

39% would recommend to a friend

(181 total reviews)

Ed Evans

39% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.6

Career opportunities

2.4

Work/Life balance

Customer Service (CSR) employees have rated Consumer Cellular with 2.5 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Consumer Cellular is rated 28% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

181 reviews

3.0

Mar 7, 2025

Well well well

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They have a decent bonus structure

Cons

Well they have their employees work for about 15 minutes before clocking in

Consumer Cellular Response

Thank you for sharing your experience with us. Consumer Cellular policy prohibits hourly employees from working prior to their scheduled shifts, however, duties may vary for exempt employees.

4.0

Feb 6, 2025

Fair company, but low salaries

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The training is paid and the people are very nice and helpful.

Cons

There is no time to discuss anything, you have to be on phone all the time.

Consumer Cellular Response

We appreciate you sharing your experience with us! We're always striving to improve and create a supportive environment for our team. Your insights help us identify areas where we can grow, and we appreciate your role in that process! Should you wish to share more feedback, please reach out to us at TalentAcquisition@consumercellular.com

1.0

Jan 27, 2025

Stay away if you have a life

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Working from home is the only thing good.

Cons

So hard to get sick time off and PTO time. If you call in for an emergency they don't care and if you don't have enough sto they will take your PTO and still right you up. Management is poor. Such a high turn around rate because this place is horrible to work if you have a life. Can't even get approved for unpaid time off. If you go on vacation you can forget it working for this company. Kids sick oh well you have to work. This place is the lowest of the low. Left my other job for this job but big mistake.

Viewing 13 - 15 of 181 Reviews

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Consumer Cellular reviews Consumer Cellular Customer Service (CSR) reviews

Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Well well well

Fair company, but low salaries

Stay away if you have a life

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