Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 103 reviews)); "Easy and good pay loved it" ((in 89 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 18 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 58 reviews)); "Training is poor, performance standards stressfully high" ((in 36 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews)); "poor communication" ((in 14 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

3.0

Dec 29, 2017

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great owners! Highly visible, approachable

Cons

They expect 8 minutes per call. You are dealing with seniors and the majority are not tech savvy. Could not realistically work there knowing that the numbers count more than completely helping that aging population.

1.0

Oct 8, 2017

Terrible regard for people with families

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ac works.They have food machines For a call center, it's rather clean.

Cons

If you have a sick child, they'll threaten you with termination.

4.0

Aug 7, 2017

Customer Service Representative III

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People were great, benefits were nice. The management staff was warm, friendly, and easy to talk to. Also tried many ways to boost morale.

Cons

Customers and the expectations to rush a call to completion when we are dealing with elderly people who need patience was an issue.

Viewing 154 - 156 of 177 Reviews

Jobs at Consumer Cellular

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Consumer Cellular reviews Consumer Cellular CSR/ Agent reviews

Consumer Cellular

Consumer Cellular CSR Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Representative

Terrible regard for people with families

Customer Service Representative III

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