Is Consumer Cellular a good company to work for as a CSR Agent?

CSR Agent professionals working at Consumer Cellular have rated their employer with 2.6 out of 5 stars in 177 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open CSR Agent Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at Consumer Cellular .

Does Consumer Cellular pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at Consumer Cellular with 2.8 out of 5 stars based on 177 anonymously submitted employee reviews. This is 27.7% worse than the company average rating for salary and benefits. Find out more about CSR Agent salaries at Consumer Cellular.

How happy are CSR Agent professionals working at Consumer Cellular?

44% of CSR Agent employees at Consumer Cellular would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. CSR Agent professionals have also rated Consumer Cellular with a 2.5 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 96 reviews)); "Easy and good pay loved it" ((in 85 reviews)); "Great people to work with" ((in 37 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "Great bonus structure" ((in 24 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 32 reviews)); "poor communication" ((in 16 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 14 reviews))

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Consumer Cellular

Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

2.5

Work/Life balance

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

177 reviews

5.0

Feb 16, 2017

My two cents.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I've worked here for 8 months, received a raise and have one of the best jobs I've ever had. No pressure from my supervisor or anyone in management about my stats. Everyone here at the phoenix location is helpful and tries to help you on your calls. Totally a cool place to work with solid benefits. I also got a $400 bonus recently for my calls.

Cons

The calls can be a bit slow, so the day can drag on

5.0

Feb 16, 2017

Best Job - Best Culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I take roughly 40 calls per day from mainly older people who have questions about their phone or invoice. Simple stuff really. Clean and new office with great co-workers and supervisors. The customers aren't angry, often no callers are waiting, training is 4 weeks and the flex day option is awesome. Everyone on my team has been here longer than 5 months so not sure about the comments regarding high-turnover. Cool company and all benefits are sweet. Generous company.

Cons

You will be sitting in a comfy chair all day, talking to people through a headset. Not a lot of time to note after the call, expected to note while speaking with the customer.

2.0

Feb 3, 2017

Stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are paid by the company. Met some great coworkers. Private desk. I liked the job I did.

Cons

Micromanaged to the second. Hold times for customers were an hour most of my last six months there.The supervisors are not allowed to give their teammates help so that person can keep their job. I saw at least 3 people fired when some 1 on 1 coaching would have saved their job and the company money for training new people.Actually supervisors are not supposed to talk to the people under them and they are watched. There is so many negatives about this place. That is why I left. I have worked a lot of places, about ready to retire. This is one of the worst work environments I have worked in

Viewing 157 - 159 of 177 Reviews

Jobs at Consumer Cellular

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Director, IT Operations

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Consumer Cellular CSR Agent reviews

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My two cents.

Best Job - Best Culture

Stressful

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