Is Consumer Cellular a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Consumer Cellular have rated their employer with 2.5 out of 5 stars in 181 Glassdoor reviews. This is a lower than average score with the overall rating of Consumer Cellular employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Consumer Cellular now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Consumer Cellular .

Does Consumer Cellular pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Consumer Cellular with 2.7 out of 5 stars based on 181 anonymously submitted employee reviews. This is 31.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Consumer Cellular.

How happy are Customer Service (CSR) professionals working at Consumer Cellular?

39% of Customer Service (CSR) employees at Consumer Cellular would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Consumer Cellular with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.8 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Benefits are great" ((in 105 reviews)); "Easy and good pay loved it" ((in 88 reviews)); "Great people to work with" ((in 34 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 33 reviews)); "> Good bonus when you are in leadership positions" ((in 21 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 56 reviews)); "The training is very poor to say the least." ((in 35 reviews)); "The supervisor are mean and don't follow the policies." ((in 33 reviews)); "poor communication" ((in 15 reviews)); "Managers don't know how to do anything, if you're in training and miss one day or are late you're not eligible anymore." ((in 15 reviews))

Skip to content Skip to footer

Notifications

Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

2.5

39% would recommend to a friend

(181 total reviews)

Ed Evans

39% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.6

Career opportunities

2.4

Work/Life balance

Customer Service (CSR) employees have rated Consumer Cellular with 2.5 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Consumer Cellular is rated 28% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

181 reviews

2.0

Feb 3, 2017

Stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are paid by the company. Met some great coworkers. Private desk. I liked the job I did.

Cons

Micromanaged to the second. Hold times for customers were an hour most of my last six months there.The supervisors are not allowed to give their teammates help so that person can keep their job. I saw at least 3 people fired when some 1 on 1 coaching would have saved their job and the company money for training new people.Actually supervisors are not supposed to talk to the people under them and they are watched. There is so many negatives about this place. That is why I left. I have worked a lot of places, about ready to retire. This is one of the worst work environments I have worked in

1.0

Dec 21, 2016

Do not work here!!!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They will hire anyone. There are no other pros and that's not even a pro.

Cons

From the bottom of my heart, I beg you not to work here. It will only cause you misery and pain. The worst job I've ever had. They don't pay industry standards but expect you to have perfect stats. If you mess up even a tiny bit they will put you on a warning and don't coach you on how to improve. Management absolutely favors certain people and if you don't fit into that clique you never will. If you question the supervisors they will find any reason to get rid of you. The owners like to pretend that they are oblivious to the treatment of the employees but they know exactly what is going on. Please listen to all of other reviews as well and take them to heart. I wouldn't even give them one star.

3.0

Jun 10, 2016

Employment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many schedules available. Paid training. Benefits are some of the best I've ever seen. Mainly inbound calls.

Cons

Training is too short for the amount of information that needs to be learned. Everyone's schedule changes every 6 months.

Viewing 163 - 165 of 181 Reviews

Jobs at Consumer Cellular

Customer Service Representative (Work From Home) Louisville, KY

Customer Service Representative (Work From Home) Oklahoma City, OK

Customer Service Representative (Work From Home) Phoenix Valley

Customer Service Representative - On Site North Phoenix

Customer Loyalty Specialist

Consumer Cellular reviews FAQs

Consumer Cellular reviews Consumer Cellular Customer Service (CSR) reviews

Consumer Cellular

Consumer Cellular Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stressful

Do not work here!!!!!!

Employment

Jobs at Consumer Cellular

Consumer Cellular reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Consumer Cellular reviews FAQs

Jobs at Consumer Cellular